Carmen Guillen
Fredericksburg
Summary
Licensed Insurance Professional with extensive sales experience. Seeking for a new position with new challenges and opportunities for career growth and advancement. Driven Insurance Agent and Excellent Customer Service. Property and Casualty Insurance. Underwriter Knowledge 20 years Sales experience Leads development. Endorsed enhancement Proactive Team Player Cross selling Policy coverage expert Bilingual, Spanish and English Office Management Professional Accomplishments Specialized in the Following: Personal Auto Renters coverage Home Owners Boat Condominium Dwelling Motorcycle Inland Marine Commercial Auto Commercial General Liability Workers Compensation Commercial Inland Marine Customer Service Client Retention Incoming and Outgoing emails to underwriter Follow ups Lead Clients the steps to place a Claim.
Overview
23
23
years of professional experience
1
1
Certification
Work History
All Business Insurance Sollutions LLC
Ercira Nino
05.2024 - Current
- Collaborated with underwriters to secure competitive rates for clients, ensuring the best possible coverage at a reasonable cost.
- Excellent Customer Service Representative.
Business Owner
Genesis Cleaning Services
03.2015 - Current
- Put together realistic budgets based upon costs and fees for effectively operating business.
- Evaluated suppliers by assessing quality, timeliness and compliance of deliveries to maintain tight cost controls and maximize business operational efficiency.
- Used print strategies such as newspaper ads, business catalogs and marketing brochures to bring in and capture new customer business.
- Oversaw business budget planning and administration, accounting functions, purchasing and bi-weekly payroll to handle financial needs.
- Established, optimized and enforced business policies to maintain consistency and high-quality standards across Cleaning operations.
- Achieved sales goals and increased revenue and profits for the company, store through effective strategy development and organizational leadership.
- Kept all building areas and equipment functional and well-organized to promote business performance.
Insurance Sales Agent
Mim Insurance Solutions
09.2019 - 04.2024
- Customized existing insurance programs to suit individual client needs by analyzing specific requirements.
- Sought out new clients and developed client relationships through networking, direct referrals, lead databases and cold calling.
- Analyzed retention, loss ratio trends and sales volume to identify areas for improvement.
- Created sources for continuous client referrals within community and with businesses using networking.
- Scheduled fact-finding appointments and consultations to determine client needs and overall financial situations.
- Conducted research on insurance packages and investment options to generate client recommendations.
- Established payment methods for clients to facilitate customer payments and issue receipts.
- Sold auto, home, life and other various insurance products to individuals and affinity groups within assigned territory using consultative selling techniques.
- Displayed consistent, positive attitude towards customers, peers and other personnel, even during high-stress situations.
- Responded to customer calls within 1 hour to swiftly resolve issues and answer questions.
- Approached potential clients by using direct marketing techniques, including mailings and phone contacts.
Owner
Zelada Agency, Farmers Insurance
01.2015 - 10.2018
Insurance Agent
Griffin Owens Agency
03.2010 - 10.2015
- Bob Pierce Agency, the Top Agency for 35 years in the area.
- This Agency was sold to Owens Agency in 2013 still Nationwide Ins.
Costumer Service Rep
Jack Olson Agency, Nationwide Insurance Nationwide Ins
01.2004 - 01.2010
Customer Service Representative
Travis Agency, Nationwide Insurance
01.2003 - 01.2004
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues. Front desk CSR
Customer Service Representative
Bob Pierce Agency, Nationwide Insurance
02.2001 - 02.2003
- Front Desk, Nationwide Ins, Falls Church VA.
Education
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Teacher English for Kindergarden
1999
French- Basic Level - Computer
Sanz School
Lima - Peru1999
Skills
- Project management
- Strong verbal communication
- Powerful negotiator
- Team leadership
- Client assessment and analysis
- P&C and Life & Health License
- Conflict resolution
- Self-motivated
References
References:
Tomas Alvarez, Top Producer, coworker and close friend for 20 years at Nationwide Ins. 571-264-8087
Kimberly Smith, ex coworker at Nationwide Ins. 703-677-2005
Visouth Sam, Life Ins Top Producer. 571-212-1390 Current coworker since 20010
Reina Melgar, Independent Agent for Farmers Ins. Best Friend and ex coworker 703-568-7071
Certification
University of Farmers, MI 5 days
Blue Vase, Life Ins Reward
Blue Vase, Life Ins Reward
Timeline
All Business Insurance Sollutions LLC
Ercira Nino
05.2024 - Current
Insurance Sales Agent
Mim Insurance Solutions
09.2019 - 04.2024
Business Owner
Genesis Cleaning Services
03.2015 - Current
Owner
Zelada Agency, Farmers Insurance
01.2015 - 10.2018
Insurance Agent
Griffin Owens Agency
03.2010 - 10.2015
Costumer Service Rep
Jack Olson Agency, Nationwide Insurance Nationwide Ins
01.2004 - 01.2010
Customer Service Representative
Travis Agency, Nationwide Insurance
01.2003 - 01.2004
Customer Service Representative
Bob Pierce Agency, Nationwide Insurance
02.2001 - 02.2003
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Teacher English for Kindergarden
French- Basic Level - Computer
Sanz School
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