Carmen Linder
Reston
Summary
Knowledgeable Internet Sales Manager, skilled at building connections with customers to upsell and upgrade. Reliable follow up and responsiveness to clients resulting in client satisfaction and retention. Excellent communication skills combined with analytical and attentive nature. Dedicated to keeping with target sales goals. Completion of daily managerial including onboarding and training new hires. Being a good team member.
Overview
6
6
years of professional experience
Work History
Internet Sales Manager
Pohanka Acura
01.2022 - Current
- First 6 months of Pohanka Acura were on the sales floor, with an escalation to management in July 2022
- Kept detailed records of sales and contracts.
- Trained sales staff on company procedures and salesmanship.
- Increased sales and customer satisfaction through personalized servicing.
- Responded to internet inquiries and phone calls in timely matter.
- Managing sales consultants and overseeing daily output such as quoted calls and email communication with clients
- Training new hires with client retention management
- Managing response time and ensuring the client have requested information
- Negotiations with pricing/services
- Ensuring the overall experience of the client was positive
- Long term follow up before and/or after clients purchase
- Informing higher management of needs and possible solutions
- Taking the lead on projects, training and implementing procedures when necessary.
Learning Coach
Albemarle County Public Schools
09.2020 - 06.2021
- Helped students prepare for tests and exams by providing guidance, motivation, and encouragement.
- Planned lessons for allotted time to strengthen weak subjects and build skills.
- Tutored diverse ESL groups of students to strengthen subject comprehension, boost confidence and build important learning skills.
- Led small group sessions to help students review and practice concepts.
- Collaborated with teachers and staff members to evaluate program success and alignment with student needs.
- Provided instructional support to students unable to attend regular classes.
Line Cook, Jr Sous Chef
Common House
02.2018 - 05.2019
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Created identical dishes numerous times daily with consistent care, attention to detail, and quality.
- Operated varied kitchen equipment, observing operation guidelines to avoid accidents and prevent malfunctions.
- Promoted to Jr. Sous Chef beginning of 2019
- Executed banquet ordering, prep and service for 15-30 people parties
Server
Sushi 1
02.2018 - 10.2018
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained confidentiality with public figures or celebrity customers.
- Clean and organized dining areas to uphold restaurant hygiene standards.
- Making each guest feel comfortable and at home, going
above and beyond to meet their needs. - Presenting oneself with professionalism and grace at all times.
Education
Associate of Science - General Studies
Piedmont Virginia Community College
Charlottesville, VA12.2022
Skills
- Organization
- Project Management
- Teamwork
- Customer Service and Assistance
- Negotiation
- Customer Education
- Product Knowledge
- Time Management
- Livechat Messaging
- Client Development and Retention
- Call Volume and Quality Metrics
Timeline
Internet Sales Manager
Pohanka Acura
01.2022 - Current
Learning Coach
Albemarle County Public Schools
09.2020 - 06.2021
Line Cook, Jr Sous Chef
Common House
02.2018 - 05.2019
Server
Sushi 1
02.2018 - 10.2018
Associate of Science - General Studies
Piedmont Virginia Community College
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