Carmen Morfitt

Stephenson

Summary

Dedicated supervisor with a proven track record in enhancing customer experiences and improving retention. Skilled in problem-solving and staff management, committed to driving operational efficiency and fostering positive team dynamics.

Overview

years of professional experience

Work History

Am Supervisor

George Washington Hotel/Uno's Pizzeria

Winchester, VA

11.2023 - Current

Resolved customer complaints effectively, maintaining a positive dining experience.
Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
Increased customer retention rates by implementing customer feedback into actionable improvements.

Server

Jerry's Family Restaurant

Vinton, VA

01.2016 - 11.2020

Delivered exceptional customer service to enhance dining experiences and foster repeat business.
Collaborated with kitchen staff to ensure timely food preparation and order accuracy.
Resolved customer complaints promptly to ensure satisfaction and loyalty.
Managed multiple tables efficiently, prioritizing tasks to maintain high service standards.
Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
Served food and beverages promptly with focused attention to customer needs.
Cultivated warm relationships with regular customers.

Surgery Scheduler

Carilion Clinic

Roanoke, VA

05.2002 - 09.2012

Coordinated patient scheduling for surgeries, optimizing physician availability and operating room efficiency.
Managed appointment confirmations and reminders to reduce no-show rates and enhance patient compliance.
Collaborated with surgical teams to streamline pre-operative processes, improving overall workflow efficiency.
Developed and maintained accurate patient records using electronic health record (EHR) systems for streamlined access.
Educated patients on pre-surgery requirements, such as fasting protocols or medication adjustments, resulting in fewer complications on the day of the procedure.
Handled urgent requests effectively, prioritizing cases requiring immediate attention while also balancing routine surgery demands appropriately.
Arranged pre-operative and post-operative appointments for surgical patients.
Verified insurance coverage and obtained pre-authorizations.
Obtained pre-authorizations and pre-certifications ahead of scheduled surgeries.
Demonstrated adaptability in managing last-minute schedule changes while minimizing disruption to overall workflow.

Education

High School Diploma -

William Byrd High School