Carol Belton
Customer service representative
Virginia Beach
Summary
With a proven track record at Divine Heart LLC, I excel in delivering compassionate care and managing behavioral challenges, significantly enhancing patient comfort and family trust. My expertise in emotional support and direct patient care, coupled with a knack for detail, drives positive outcomes in high-stress environments, reflecting my dedication to excellence in healthcare and customer service.
Overview
38
38
years of professional experience
1
1
Certification
Work History
PCA
Divine Heart LLC
10.2021 - Current
- Improved patient comfort by providing compassionate and attentive care.
- Delivered qualified aid by evaluating and addressing needs.
- Developed strong relationships with patients'' families to provide updates on progress and address concerns collaboratively.
- Managed challenging behaviors in dementia patients using de-escalation techniques, creating a calm atmosphere within the care setting.
Customer Service Representative
Bank of America
04.1998 - 01.2001
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Call Center Representative
Key Bank
04.1995 - 06.1997
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
- Established trust with clients by accurately addressing their concerns and offering appropriate resolutions based on their needs.
Home Health Aide
State Of Washington
03.1987 - 01.1995
- Helped patients maintain personal hygiene through bathing, grooming, and toileting assistance when necessary for dignity preservation.
- Maintained a clean and safe home environment for patients, reducing falls and accidents.
- Assisted clients with daily living activities, enhancing their independence and quality of life.
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Improved patient well-being by providing compassionate and attentive personal care.
- Assisted with meal planning and preparation according to dietary restrictions, meeting nutritional needs while adhering to personal preferences.
- Adapted to ever-changing patient needs, consistently adjusting care plans and strategies in order to provide the highest quality of personalized assistance.
Education
Associate Degree In Liberal Arts - History
Tidewater Community College
Virginia Beach, VA08.2026
Associate Of Applied Arts - History
Pierce College
Steilacoom08.2026
Skills
- Personal hygiene assistance
- Behavioral management
- Emotional support
- Dementia care
- Documenting behaviors
- Family communication
- Support services
- Direct patient care
Certification
- Certified Customer Service Professional (CCSP) - National Customer Service Association.
- Home Health Aide (HHA) Certification
Timeline
PCA
Divine Heart LLC
10.2021 - Current
Customer Service Representative
Bank of America
04.1998 - 01.2001
Call Center Representative
Key Bank
04.1995 - 06.1997
Home Health Aide
State Of Washington
03.1987 - 01.1995
Associate Degree In Liberal Arts - History
Tidewater Community College
Associate Of Applied Arts - History
Pierce College
Similar Profiles
Michael Gerald Mwamuhamila, MDMichael Gerald Mwamuhamila, MD
Emergence Medical Doctor at Divine Heart Emergency Health Care LimitedEmergence Medical Doctor at Divine Heart Emergency Health Care Limited
Kenyatta MooreKenyatta Moore
Home Health Aid at Divine Heart CaregiversHome Health Aid at Divine Heart Caregivers
Megan SimonMegan Simon
Owner and Lead Designer at Divine Royalty LLCOwner and Lead Designer at Divine Royalty LLC