Carol Gothard
Henrico,VA
Summary
Dynamic Administrative Assistant with a proven track record at the Virginia Association of Volunteer Rescue Squads, excelling in customer service and database administration. Recognized for fostering strong relationships and enhancing internal communications, while effectively managing sensitive information and streamlining office operations. A dedicated team player committed to delivering exceptional support and achieving organizational goals.
Overview
22
22
years of professional experience
Work History
Administrative Assistant
Virginia Association of Volunteer Rescue Squads
04.2021 - 04.2025
- Answered phones, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to member inquiries, addressing concerns effectively, and building strong relationships.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Monitored office supplies inventory, ensuring availability of essential items without overstocking.
- Worked independently and in a team setting
- Updated data bases
- Wrote articles for the Quarterly Newsletter
- Assisted Executive Director and Training Coordinator with daily needs and special projects.
- Handled deposits.
- Updated Death Benefit data base as well as invoicing members and cutting checks for beneficiaries.
Administrative Assistant
SOAR365
02.2003 - 09.2020
- Provided administrative support for the Director of Assembly and Logistics.
- Streamlined and managed filing system, entered data and completed other clerical tasks.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Opened and properly distributed incoming mail to promote quicker response to client inquiries.
- Maintained spreadsheets to track inventories and production.
- Volunteered to help with special projects of varying degrees of complexity.
- Reconciled payroll and credit card statements.
- Assisted the Director of Assembly and Logistics with special projects.
Education
Bachelor of Science - Accounting
Virginia Commonwealth University
Richmond, VA12-1997
Skills
- Customer service
- Administrative support
- Customer and client/member relations
- Computer proficiency
- Documentation and recordkeeping
- Professional communication
- Dedicated team player
- Relationship building
- Internal communications
- Database administration
- Verbal communication
- Records management
- Notary Public
Timeline
Administrative Assistant
Virginia Association of Volunteer Rescue Squads
04.2021 - 04.2025
Administrative Assistant
SOAR365
02.2003 - 09.2020
Bachelor of Science - Accounting
Virginia Commonwealth University
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