CAROL JOHNSON
Newport News,VA
Summary
Dedicated registered nurse with extensive experience in case management, clinical education, quality improvement, and healthcare technology. Leader of quality improvement initiatives, analyzing and developing solutions, educating key players, and ensuring smooth rollouts. Confident in ability to excel in any role.
Overview
16
16
years of professional experience
1
1
Certification
Work History
IS Support Manager
Riverside Regional Medical Center
06.2024 - Current
- Led development of internal education curricula for new employees, designing instructional programs to rapidly onboard information systems users.
- Designed and implemented a new home health case conference format resulting in an increase in all agency quality performance scores.
- Provide IS Support to ensure efficient operations for seven offices.
- Collaborated with key personnel to update intake process, providing clinical guidance.
Clinical Information Systems Coordinator
Riverside Regional Medical Center
12.2023 - 06.2024
- Led instructional classes as an Epic Credentialed Trainer for Remote Client and Hyperspace.
- Developed new clinician onboarding guide for those onboarding and to educate leaders on the onboarding process.
- Oversaw user provisioning efforts, verifying credentialing policies, security and maintenance to encourage safe sign-ins.
- Managed hardware inventory for all homecare including providing first line IT support.
Quality Assurance and Performance Improvement (QAPI) Specialist
Riverside Home Health
11.2020 - 12.2023
- Performs home health medical record review with a focus on admissions and discharge OASIS assessments to ensure that state and federal regulations are met
- Identifies opportunities for patient care improvement including increase of services or need for additional services
- Provides education and coaches staff on patient plan of care development to meet patient’s needs
- Develops diagnosis specific care plans for clinician documentation use, participates in ongoing review of care plans suggesting updates and revisions as needed
Clinical Manager
Riverside Home Health
09.2016 - 10.2020
- Supervise personnel and oversee clinical practice of twenty-seven fulltime registered nurses for a home health agency with a census of 530 patients
- Perform ongoing assessments of company policy with staff, conduct hands on education and supervise home visits
- Evaluate staff performance, and provide feedback and mentoring to subordinates
- Investigate patient concerns, respond with empathy and work to correct outstanding issues
- Lead weekly multi-disciplinary meetings reviewing all new admissions for the prior week
Case Manager
Riverside Home Health
10.2014 - 08.2016
- Conduct comprehensive health assessments, and initiate preventative and rehabilitative nursing plan of care using solid judgment and knowledge of healthcare best practices
- Administer plan of care for patients receiving in-home health care services; re-evaluate plan of care as patient progresses
- Work collaboratively with patients, caregivers, providers and nursing management
- Successfully manage a diverse population of patients and multiple caseloads
Registered Nurse, Labor Pool
Riverside Home Health
12.2011 - 09.2014
Case Manager
Riverside Home Health
09.2008 - 11.2011
Education
Batchelor of Science in Nursing -
Riverside College of Health Careers
Newport News, VA08.2023
Diploma of Nursing - undefined
Riverside School of Nursing
Newport News, VA09.2008
Nursing Prerequisites -
Thomas Nelson Community College
Hampton, VASkills
- Superior time management skills
- Excellent attention to detail
- Workflow coordination
- Collaborates well with others
- Independent decision maker
- Compassionate customer service
- IT strategy development
- Business process improvement
- SBAR communication
- Healthcare technology
Certification
- State of Virginia, current, 05/01/20
- CPR Certified
- Certificate for OASIS Specialist-Clinical, current, 06/01/26
Timeline
IS Support Manager
Riverside Regional Medical Center
06.2024 - Current
Clinical Information Systems Coordinator
Riverside Regional Medical Center
12.2023 - 06.2024
Quality Assurance and Performance Improvement (QAPI) Specialist
Riverside Home Health
11.2020 - 12.2023
Clinical Manager
Riverside Home Health
09.2016 - 10.2020
Case Manager
Riverside Home Health
10.2014 - 08.2016
Registered Nurse, Labor Pool
Riverside Home Health
12.2011 - 09.2014
Case Manager
Riverside Home Health
09.2008 - 11.2011
Diploma of Nursing - undefined
Riverside School of Nursing
Batchelor of Science in Nursing -
Riverside College of Health Careers
Nursing Prerequisites -
Thomas Nelson Community College
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