Summary
Overview
Work History
Education
Skills
Languages
Accomplishments
Certification
Education and Training
Timeline
Generic

Carole Crawford

Chesapeake

Summary

Honest Senior Property Manager maintaining all aspects of community operations for property with staff of 5-10 employees. Experienced in developing and overseeing budgets and financial reports to maximize profitability. Authentic Senior Property Manager pursuing a senior property management role with a company in Chesapeake or the surrounding area. Skilled at managing the day-to-day operations of a 128-205 unit property. Qualified to perform the preparation of annual budgets and acquire new tenants by advertising vacancies. Friendly Senior Property Manager with 22 years of experience. Solid history of success in property management, including oversight of properties. Strengths include business and budget development. Number-savvy Senior Property Manager with proficiency in budget development, market research, and analysis. 22-year background in senior property management. Outstanding team leadership and organizational skills. Outgoing and hardworking Property Management professional accustomed to working with residents to address needs, maintain properties and drive profit and occupancy success. Skilled business manager with proven skills in operational and team leadership. Bringing 22 years of related experience combined with results-focused and quality-driven approach. Dedicated employee known for punctuality, pursuing employment options where good customer service and positive attitude will make a difference.

Overview

23
23
years of professional experience
1
1
Certification

Work History

Property Manager

SL Nusbaum
04.2023 - Current
  • Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
  • Oversaw lease agreements from inception to termination, ensuring compliance with local regulations and protecting the interests of both landlords and tenants.
  • Streamlined rent collection processes, reducing late payments and improving overall revenue generation.
  • Developed comprehensive preventative maintenance programs to prolong the lifespan of building systems and reduce costly emergency repairs.
  • Established strong relationships with local authorities, ensuring prompt attention to code violations or other regulatory matters affecting the property''s operations.
  • Coordinated with legal counsel to handle eviction processes smoothly and professionally.
  • Conducted regular property inspections to preemptively identify and address maintenance needs.
  • Maintained rigorous compliance with all housing laws and regulations, avoiding potential legal issues.
  • Implemented and enforced policies and procedures to maintain properties to highest standards.
  • Followed up on delinquent tenants and coordinated collection procedures.
  • Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
  • Monitored market trends closely, adjusting rental rates accordingly to remain competitive within the regional market landscape.

Property Manager

Greenbrier Managment
07.2022 - 04.2023
  • Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
  • Completed final move-out walk-throughs with tenants to identify required repairs.
  • Enhanced tenant satisfaction by promptly addressing concerns and resolving issues in a timely manner.
  • Coordinated with maintenance staff to ensure timely completion of repairs, minimizing downtime for tenants and maintaining property aesthetics.
  • Followed up on delinquent tenants and coordinated collection procedures.
  • Introduced prospective tenants to types of units available and performed tours of premises.
  • Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
  • Increased property occupancy rates by effectively marketing available units and conducting thorough tenant screenings.
  • Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
  • Coordinated with legal counsel to resolve tenant disputes.
  • Monitored market trends closely, adjusting rental rates accordingly to remain competitive within the regional market landscape.
  • Fostered a sense of community among residents through well-planned social events and activities that encouraged interaction amongst neighbors.

Senior Property Manager

Ripley Heatwole
01.2002 - 11.2021
  • Collected rent from tenants, paid bills and forecasted annual budget for Ripley Heatwole.
  • Analyzed market data to identify prospective development sites.
  • Managed day-to-day activities involving tenants, subcontractors and property management.
  • Inspected grounds, facilities and equipment to determine repair and maintenance needs.
  • Managed overall tenant relations, including promoting tenant satisfaction and streamlining services delivery.
  • Fostered good working relationships with owners, residents and board members.
  • Implemented processes to provide residents benefits of clean, safe and well-maintained community.
  • Managed day-to-day operations for 128-unit LITC property with 200 occupants.
  • Implemented business strategies to maximize tenant satisfaction and reduce vacancies.
  • Developed strong, professional relationships with residents by initiating collaboration and delivering exemplary service and engagement.
  • Established and implemented leasing goals while managing effective lease expiration program.
  • Verified property compliance with state and federal regulations avoiding discrimination or illegal practices.
  • Abstracted leases and entered pertinent information into Onesite management system.
  • Compiled and conveyed operational and financial data to regional manager.
  • Prepared and submitted monthly tenant visit logs.
  • Supervised and coordinated work of Leasing Agents and Maintenance Supervisors to optimize productivity and enhance results.

Education

High School Diploma -

Great Bridge High School
Chesapeake, VA
06.1980

Skills

  • Knowledge of vendor management
  • Collection management proficiency
  • Lease agreements proficiency
  • Background in property management
  • Rent collection
  • Lease renewals
  • Exceptional oral and written communication skills
  • Tenant relations
  • Property tours and inspections
  • Eviction procedures
  • Occupancy management
  • Marketing and advertising
  • Compliance monitoring
  • Software utilization
  • Fair housing compliance

Languages

English
Professional

Accomplishments

  • Recognized as Employee of the 2003,2004,2005 for outstanding performance and team contributions.
  • Consistently maintained high customer satisfaction ratings.
  • Led team to achieve New Lease Up, earning recognition from upper management and financial reward.

Certification

  • Fair Housing, LITC Certifications , Chip Dicks & VHDA

Education and Training

other

Timeline

Property Manager

SL Nusbaum
04.2023 - Current

Property Manager

Greenbrier Managment
07.2022 - 04.2023

Senior Property Manager

Ripley Heatwole
01.2002 - 11.2021

High School Diploma -

Great Bridge High School

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Carole Crawford