Summary
Overview
Work History
Education
Skills
Community Service
Relevant Coursework
Timeline
Generic

Caroline Hester

Charlottesville,VA

Summary

Professional in apparel retail with focus on delivering exceptional customer experiences and driving sales. Known for collaborative approach and adaptability in fast-paced environments. Reliable team player with excellent communication skills and knack for understanding fashion trends and customer preferences.

Overview

5
5
years of professional experience

Work History

Apparel Sales Associate

DICK'S Sporting Goods
05.2020 - Current
  • Executed visual merchandising strategies by resetting and adjusting game plans to align with store layout and inventory levels, ensuring optimal product presentation.
  • Trained new hires in apparel on job basics and how to interpret and implement game plans, providing guidance during initial setups.
  • Collaborated with the team to identify and create space for new products, including those without predefined game plans, ensuring cohesive and brand-aligned displays.
  • Monitored and managed backstock, ensuring accurate inventory counts and efficient product retrieval to meet customer needs.
  • Identified and removed out-of-season or underperforming products, reallocating space to highlight trending and in-season merchandise.
  • Designed and implemented product displays for NCAA merchandise, enhancing visual appeal and customer engagement.
  • Acted as a reliable and knowledgeable team member, offering support and solutions to colleagues and customers alike.

Intelligence Aid (StudINT Intern)

National Ground Intelligence Center
06.2024 - 08.2024
  • Developed and executed a social media marketing strategy to promote recruitment events, increasing engagement and attendance.
  • Researched and partnered with organizations to create internship opportunities, enhancing the recruitment process.
  • Created Standard Operating Procedures (SOPs) for job marketing and onboarding materials, streamlining new hire integration.
  • Designed and delivered training demonstrations for the HireVue platform, improving the interview process for managers and applicants.
  • Initiated employee satisfaction and retention surveys, providing insights to enhance onboarding and offboarding processes.

Education

Bachelor of Science - Organizational Communication, Human Resources Development

James Madison University
Harrisonburg, VA
08.2024

Advanced High School Diploma - undefined

Albemarle High School
Charlottesville, VA
01.2020

Skills

  • Visual Merchandising & Display Design
  • Staff Training
  • Inventory Management & Product Presentation
  • Customer Engagement & Service
  • Analytical Thinking & Problem Solving
  • Social Media Marketing & Content Creation
  • Proficient in Microsoft Office Suite
  • Goal-oriented mindset
  • Trend identification
  • Attention to detail
  • Strong communication and interpersonal skills

Community Service

  • Gamma Phi Beta, Eta Nu, Recruitment Lead, Trainer, and Captain, 2021, 2024, Recruitment Lead, Trainer, and Captain for philanthropic events (2021–2024).
  • Girls on the Run, Volunteer, 2020, 2024, Volunteer for event organization, logistics, and fundraising (2020–2024).

Relevant Coursework

  • Development of Materials and Programs: Collaborated with Habitat for Humanity to assess training needs and develop a program to improve customer service and organizational practices.
  • Performance and Task Analysis: Designed a web-based tracker for the University Recreational Center to enhance communication and space utilization.
  • Leadership in Organizational Settings: Researched effective leadership styles and their impact on workplace dynamics.

Timeline

Intelligence Aid (StudINT Intern)

National Ground Intelligence Center
06.2024 - 08.2024

Apparel Sales Associate

DICK'S Sporting Goods
05.2020 - Current

Advanced High School Diploma - undefined

Albemarle High School

Bachelor of Science - Organizational Communication, Human Resources Development

James Madison University

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Caroline Hester