Caroline Masterson
Richmond
Summary
Client-driven Arch Expert performs services to help clients achieve desired looks. Patient and engaging, utilizing customer service skills. Educates clients on service aftercare and promotes additional services to boost sales opportunities.
Overview
8
8
years of professional experience
Work History
Benefit Arch Expert
Benefit Cosmetics Boutique & Brow Bar
Richmond, VA
06.2025 - Current
- Designed tailored eyebrow shaping techniques to enhance client features and satisfaction.
- Developed customized brow care regimens, resulting in increased client loyalty and repeat visits.
- Conducted thorough consultations to assess client needs and deliver personalized beauty solutions.
- Implemented efficient scheduling processes to optimize appointment flow and reduce wait times.
- Ensured compliance with all sanitation guidelines by conducting regular workstation inspections.
- Developed customized arch plans based on facial structure analysis and client preferences, ensuring high-quality results tailored to individual needs.
- Assist customer complaints and help with administrative salon tasks.
- Maintained a consistent clientele base through excellent customer service and communication skills.
- Achieved sales goals consistently by utilizing strong product knowledge and persuasive selling techniques.
- Removed unwanted hair and shaped clients' eyebrows for all types of skin.
- Assist with appointment scheduling processes for improved efficiency in managing client bookings.
Beauty Advisor
Ulta Beauty
01.2023 - 06.2025
- Greet and interact with customers.
- Consult with customers to understand their needs and preferences related to merchandise.
- Demonstrate and explain merchandise, selecting and suggesting options suitable for the customers needs.
- Answer customer's questions about merchandise.
- Assist customers with purchase decisions.
- Retrieve merchandise from the sales floor, stock room, or other inventory locations; place special orders.
- Collect payment using the store point of sale system.
- Process returns and exchanges.
- Performs other duties as assigned.
- Assisted in store merchandising, ensuring products were displayed attractively to maximize visibility.
- Trained new staff on product knowledge, customer interactions, and operational procedures to ensure consistency.
Shift Supervisor
Crumbl Cookies
01.2020 - 01.2022
- Assign duties to employees and oversee their progress
- Train and integrate new workers
- Provide guidance and feedback to employees when needed
- Handle customer and employee complaints
- Resolve conflicts between employees
- Ensure industry rules and regulations are followed
- Ensure that daily sales/production goals are met
Lifeguard
Tsunami Swimming
01.2018 - 01.2021
- Rescue distressed persons, use rescue techniques and equipment
- Maintain pool water quality by testing pool chemical levels
- Warn patrons of unsafe areas, inclement weather, or illegal conduct
- Inspect pool area for cleanliness
- Monitor pool area while on duty
Lifeguard
Millenium Pool Management LLC- Swimming Pool Management
01.2018 - 01.2020
- Rescue distressed persons, use rescue techniques and equipment
- Maintain pool water quality by testing pool chemical levels
- Warn patrons of unsafe areas, inclement weather, or illegal conduct
- Inspect pool area for cleanliness
- Monitor pool area while on duty
Lifeguard
Spotswood Swim Club
01.2018 - 01.2019
- Rescue distressed persons, use rescue techniques and equipment
- Maintain pool water quality by testing pool chemical levels
- Warn patrons of unsafe areas, inclement weather, or illegal conduct
- Inspect pool area for cleanliness
- Monitor pool area while on duty
Education
High School Diploma -
Massaponax High School
Fredericksburg, VA05-2022
Cosmetology License -
Empire Beauty School
05-2025
Skills
- Cosmetics sales
- Cosmetics services
- Eyebrow waxing and tinting
- Appointment scheduling
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Social skills
- Multitasking Abilities
- Reliability
- Active listening
- Tool, equipment, and surface sanitizing
Timeline
Benefit Arch Expert
Benefit Cosmetics Boutique & Brow Bar
06.2025 - Current
Beauty Advisor
Ulta Beauty
01.2023 - 06.2025
Shift Supervisor
Crumbl Cookies
01.2020 - 01.2022
Lifeguard
Tsunami Swimming
01.2018 - 01.2021
Lifeguard
Millenium Pool Management LLC- Swimming Pool Management
01.2018 - 01.2020
Lifeguard
Spotswood Swim Club
01.2018 - 01.2019
High School Diploma -
Massaponax High School
Cosmetology License -
Empire Beauty School