Caroline Roberts
Broadford
Summary
Started a promotion as an hourly designated store manager for Food City. Always willing to learn and work hard everyday. Supervise many different employees throughout the day. Also, shares knowledge to fellow co-workers to help them with situations that arise. Solves problems on a daily bases whether it is with employees, customers, or even grocery. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Store Manager position. Ready to help team achieve company goals. Also was an Assistant Deli manager for Food City as well. Learned how to help customers and complete daily tasks by delegating assignments and always jumping in to help others. Also learned how to count inventory and check gross profit. Learned how to solve problems swiftly and efficiently.
Overview
4
4
years of professional experience
Work History
Designated Store Manager
Food City
08.2024 - Current
- Strong work ethic, always on time
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Always taking initiative, working independently
- Rotated merchandise and displays to feature new products and promotions.
- Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
- Supervised customers at front counter, answering questions regarding products.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Reduced employee turnover by creating supportive work environment and recognizing outstanding performance.
- Analyzed sales data to identify trends and adjust inventory accordingly, preventing stockouts of popular items.
- Oversaw daily operations to ensure compliance with health and safety standards, maintaining safe environment for both staff and customers.
- Monitored daily cash discrepancies and inventory shrinkage
- Making Problem solving decisions
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Reported issues to higher management with great detail.
Assistant Bakery Deli Manager
Food City
05.2022 - 06.2024
- Focused on team problems and created plans to create solutions so teamwork would be improved.
- Able to receive feedback and use it to create higher productivity.
- Collaborated with store management to achieve overall operational goals, contributing to store success.
- Disciplined and motivated staff to achieve challenging objectives in fast-paced culinary environments.
- Tracked kitchen performance metrics to monitor progress and identify areas for improvement.
- Maximized team productivity by expertly delegating tasks to kitchen staff.
- Reduced food waste by closely monitoring product freshness and implementing proper rotation practices.
- Trained new team members on deli procedures, ensuring consistency in product quality and service levels.
- Addressed customer concerns promptly and professionally, resolving issues to their satisfaction.
- Created small deli displays that featured products and attracted customers to department.
- Observed quality and freshness of deli products.
- Monitored food inventory and supplies to prevent waste.
- Addressed customer complaints with professional demeanor and used communication and problem-solving skills to resolve issues.
- Worked closely with other department managers to improve cross-functional collaboration within the store.
- Controlled inventory costs by carefully managing portion control and reducing waste.
Food Service Worker
Subway
06.2020 - 10.2020
- Developed and maintained positive relationships with customers to enhance service.
- Promoted a positive work environment through effective communication with colleagues and supervisors.
- Operated the cash register accurately, managing transactions efficiently while providing excellent customer service.
- Utilized strong multitasking skills to manage multiple orders simultaneously without compromising quality or accuracy.
- Developed and maintained positive relationships with customers to enhance service.
Education
Bachelors Degree Expected Fall 2024 - Business Management
Radford University
Radford, VA12.2024
Skills
- Customer Service
- Problem-Solving
- Customer Relations
- Multitasking and Organization
- Store Opening and Closing
- Friendly and Positive
- Team motivation
- Supply Ordering
- Delegating Work
- Personnel development
- Team Leadership
Timeline
Designated Store Manager
Food City
08.2024 - Current
Assistant Bakery Deli Manager
Food City
05.2022 - 06.2024
Food Service Worker
Subway
06.2020 - 10.2020
Bachelors Degree Expected Fall 2024 - Business Management
Radford University
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