Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Meagan Jordan

Smithfield

Summary

Seeking a positon where I can acquire new skills, broaden my knowledge, and use what I have learned. Skilled administrative team member with in-depth understanding of medical standards, compliance requirements and operational procedures. Practiced problem-solver with friendly and caring mentality and excellent communication skills. Expertise in inventory management, customer service and inner-office operations.

Overview

17
17
years of professional experience

Work History

Hygiene Assistant

Lovell Family Dentistry
Portsmouth
04.2023 - Current
  • Maintain patient records and document patient history and updates, as well as overall health and medical history
  • Support Dental Hygienists by scheduling appointments
  • Sterilizing instruments
  • Assisting with patient education
  • Ensure smooth flow of patient schedule
  • Taking and developing dental x-rays
  • Follow infection control protocols
  • Assisting with new patient paperwork, billing, and insurance paperwork
  • Answer phone calls to help patients with their needs and answer all questions
  • Help maintain dental supply inventory

Dental Assistant

All Kids Dental of Suffolk
Suffolk
02.2022 - 03.2023
  • Assisted with oral examinations and dental procedures, including fillings, crowns, and extractions.
  • Managed patient care to enhance service delivery.
  • Maintained patient records, documenting history and health updates accurately.
  • Sterilized instruments and maintained lab equipment for safety standards.
  • Fostered patient comfort during cleanings and procedures.
  • Educated patients on effective oral care practices.
  • Applied sealants and took impressions for dental appliances.
  • Conducted radiographs, including Bitewings, Panoramic, and Periapical.

Dental Assistant

Weis Pediatric Dentistry
Portsmouth
06.2019 - 03.2021
  • Assisted in oral examinations and dental procedures, including fillings, crowns, and extractions.
  • Managed patient care efficiently to enhance service quality.
  • Maintained comprehensive patient records, documenting health history and updates.
  • Sterilized instruments and maintained lab equipment to ensure a safe environment.
  • Created a comfortable atmosphere for patients during cleanings and procedures.
  • Educated patients on effective oral care practices.
  • Applied sealants and took impressions for dental appliances.
  • Executed radiographic imaging, including Bitewings, Panoramic, and Periapical.

Front Desk Receptionist

Dr. Jana Boyd DDS
Suffolk
12.2017 - 06.2019
  • Handled phone inquiries, directing calls to appropriate staff members effectively.
  • Supported dental team by preparing treatment rooms before patient visits.
  • Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
  • Provided excellent customer service by responding quickly to inquiries via phone or email in a professional manner.
  • Handled payment processing and provided customers with receipts and proper bills and change.
  • Provided administrative support such as filing documents, photocopying and scanning materials.

Dental Assistant and Front Desk Receptionist

Peninsula Pediatric Dentistry
Newport News
02.2009 - 07.2016
  • Maintain lab equipment and sterilize instruments for a clean and safe environment.
  • Built a loyal patient following and was often requested to be their dental assistant again
  • Worked chairside, assisting pediatric dentists with routine cleanings and other procedures
  • Completed dental radiation safety certification in compliance with the Virginia Board of Dentistry
  • Completed anesthesia assistant course through Virginia Dental Society of Anesthesiology
  • Processed patient records using dental management software for accuracy and efficiency.
  • Handled patient inquiries and provided information about treatments and procedures.
  • Verified insurance eligibility and assisted patients with claims submissions.
  • Maintained a clean and organized reception area to enhance patient experience.
  • Communicated effectively with dental staff regarding patient needs and schedules.
  • Assisted in billing processes by collecting payments and issuing receipts promptly.

Education

Tidewater Community College
Suffolk, Virginia
05.2008

High School Diploma -

Smithfield High School
Smithfield, Virginia
05.2007

Skills

  • Dentrix and Eaglesoft proficiency
  • Interpersonal communication
  • Team collaboration
  • Office administration
  • CPR and OSHA certification
  • Certified anesthesia assistant
  • X-ray certification
  • Treatment coordination

References

  • Mrs. Joyce Charron, (757) 561-7802
  • Mr. Michael Stuart, (757) 803-3628
  • Mrs. Sarah Edwards, (662) 313-6870
  • Mrs. Lindsay Bowles, (757) 814-0215

Timeline

Hygiene Assistant

Lovell Family Dentistry
04.2023 - Current

Dental Assistant

All Kids Dental of Suffolk
02.2022 - 03.2023

Dental Assistant

Weis Pediatric Dentistry
06.2019 - 03.2021

Front Desk Receptionist

Dr. Jana Boyd DDS
12.2017 - 06.2019

Dental Assistant and Front Desk Receptionist

Peninsula Pediatric Dentistry
02.2009 - 07.2016

Tidewater Community College

High School Diploma -

Smithfield High School

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Meagan Jordan