Caroline Uzzle
Chesapeake
Summary
Sixteen years' experience in managing critical maritime operations and customer accounts showcasing exceptional stress tolerance and database management skills. My ability to coordinate complex maritime logistics and maintain precise records led to enhanced operations efficiency and customer satisfaction. Highly organized with vast experience in coordinating and controlling movements of resources required to support operations. Reliable strong work ethic and ability to adapt quickly to new tasks.
Overview
16
16
years of professional experience
Work History
Dispatcher & Accounts Payable/Receivables Manager
McAllister Towing Of Virginia
09.2008 - 06.2024
- Managed high-stress situations calmly and effectively, ensuring timely response & support to maritime agents, pilots, terminals, and boat crews in order to complete ship movements, barge loading and discharging, refueling, and other job requirements as needed.
- Evaluated available equipment and crews needed for each job and organized and dispatched tug and pilot assignments to support multiple and sometime conflicting customer requirements.
- Operated electronic communication systems and equipment to interface and coordinate with crew, tugs, management, pilots, and other towing companies.
- Acted as company representative, interfacing with U.S. Coast Guard relating to maritime holds, boarding, vessel searches, oil spills, and accidents.
- Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
- Trained new dispatchers on company protocols, contributing to a well-prepared team of professionals.
- Demonstrated adaptability in evolving situations by adjusting strategies in real-time as new information became available.
- Managed customer accounts and invoicing maintaining database, reports, logs, and records used for billing and sales information.
Education
High School Diploma -
Citizens' High School
Orange Park08.2011
Skills
- Excellent Customer Service Skills
- Attention to Detail
- Data Entry
- Stress Tolerance
- Schedule Coordination
- Critical Thinking
Timeline
Dispatcher & Accounts Payable/Receivables Manager
McAllister Towing Of Virginia
09.2008 - 06.2024
High School Diploma -
Citizens' High School
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