Carolyn Akoto
Manassas,VA
Summary
A fast-paced, quick learner with exceptional organizational skills and ability to multi-task, looking to obtain a career as a patient access representative that will challenge and enhance my knowledge and skills, work with others in the health industry and make others feel as though they are in a safe, friendly, yet professional environment.
Seeking to transition into new field, leveraging skills developed in fast-paced medical office environment. Excel at managing patient interactions, scheduling, and administrative tasks with efficiency and professionalism. Dedicated to providing exceptional service and contributing to positive team dynamic in new role.
Friendly and organized individual with excellent communication skills and positive demeanor. Well-versed in handling patient interactions and appointment scheduling, proficient in managing electronic health records and multi-line phone systems. Committed to enhancing patient experience and ensuring efficient office operations.
Overview
1
1
Certification
Work History
Medical Receptionist
Central Government Hospital
- Welcomed patients and their families when they arrive for appointments
- Greeted and directed visitors
- Maintained a working relationship with other medical offices
- Answered phone calls
- Scheduled appointments
- Gather patient information and keep medical records
- 2 years
Lead Preschool teacher
Willowcreek Academy
- Writing lesson plans
- Ensuring good parent communication
- 3 years
Education
Bachelor of Science - Health Service Management
University of Maryland Global Campus
Skills
- Microsoft Office
- Management Skills
- Supervising Skills
- Good communication skills
- Patient engagement
- Problem solving ability
- Active listening
- Keyboard skills
- Multitasking
- Updating and maintaining patient medical records
- Medical terminology
- Patient scheduling
- Telephone etiquette
- Front desk operations
- Office administration
Accomplishments
- Supervised team of [Number] staff members.
Certification
Cardiopulmonary Resuscitation (CPR)
best worker of the year
Had an excellent customer service which made all clients feel very comfortable whenever they visited the work premises
Timeline
Lead Preschool teacher
Willowcreek Academy
Medical Receptionist
Central Government Hospital
Bachelor of Science - Health Service Management
University of Maryland Global Campus
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