Carolyn Capece
Sandston
Summary
Dependable cashier with expertise in mathematics and a track record of addressing customer concerns without managerial assistance. Proficient in handling cash transactions and ensuring accuracy in financial reporting. Known for quick thinking and maintaining a positive customer experience. Achieved recognition for outstanding service and efficiency in high-volume settings.
Overview
8
8
years of professional experience
Work History
Audio Technician
One Factory Radio
Chester
10.2020 - 08.2021
- Diagnosed audio equipment issues and implemented targeted resolutions.
- Conducted installations of sound systems, speakers, and wiring in vehicles.
- Performed preventive maintenance to preemptively address malfunctions.
- Fine-tuned amplification and equalization for optimal sound quality control.
- Managed inventory records to ensure accurate tracking of equipment usage.
- Formulated strategies for sound improvement based on client input.
- Educated personnel on correct installation and operation of audio systems.
- Executed routine maintenance tasks like cleaning radios and replacing faulty components.
Head Cake Decorator
Food Lion
Varina
04.2014 - 03.2021
- Produced frostings and creams for cakes and other baked goods to meet demand.
- Coordinated supplies, placed orders, and managed inventory for bakery efficiency.
- Developed strategies to enhance sales of decorated cakes within the bakery.
- Maintained organized workspaces by returning merchandise to appropriate areas and restocking displays.
- Exhibited thorough knowledge of baking techniques, service protocols, and food safety regulations.
- Inspected all bakery products for defects prior to display or sale.
- Responded to customer inquiries with patience, providing exceptional service throughout interactions.
- Cut and shaped dough for various baked goods while adhering to safety protocols.
Deli Clerk
Food Lion
Varina
03.2014 - 03.2021
- Greeted customers with professionalism, assisting with selections from deli case or menu board.
- Operated slicers and other equipment according to guidelines to ensure safety.
- Prepared food orders according to specifications, ensuring accuracy and quality.
- Maintained high standards of customer service during peak business hours.
- Stocked shelves with fresh items daily, rotating products to ensure freshness.
- Created visually appealing food arrangements for special orders and party trays.
- Participated in weekly team meetings to discuss performance goals and operational improvements.
- Documented special orders for event catering and communicated effectively with kitchen staff.
Cashier
Food Lion
Varina
01.2014 - 03.2021
- Delivered exceptional customer service by addressing inquiries and resolving complaints effectively.
- Processed cash, credit, and check payments accurately in a high-volume retail setting.
- Greeted customers promptly and maintained a friendly, professional demeanor.
- Trained new employees on cash register operations and service standards efficiently.
- Collaborated with team members to optimize customer experience during peak periods.
- Maintained cleanliness of checkout area to ensure a positive shopping atmosphere.
- Followed company policies regarding payments, discounts, and returns meticulously.
- Engaged customers with knowledgeable support to promote sales and loyalty initiatives.
Cashier
Exxon Gas Station
Varina
08.2020 - 12.2020
- Operated cash register efficiently, processing payments via multiple methods accurately.
- Oversaw fuel pump operations, meeting all safety and compliance regulations.
- Restocked shelves regularly to keep inventory levels sufficient for customer needs.
- Collaborated with colleagues to ensure efficient daily store functions.
- Delivered high-quality customer service by actively listening to patrons' needs.
- Trained staff in cash register operation and merchandising techniques.
- Implemented loyalty programs to enhance customer relationships and drive sales growth.
- Kept checkout area organized while recording purchases diligently.
Education
High School Diploma -
New Bridge Academy
Sandston, VA05-2012
Some College (No Degree) - Phlebotomy
John Tyler Community College
Chester, Virginia, VASkills
- Audio equipment troubleshooting
- Sound system installation
- Food safety compliance
- Effective communication
- Problem solving
- Time management
- Team collaboration
- Cash register operation
- Customer satisfaction
- Attention to detail
- Customer focus
- POS system operation
- Patience and composure
- Adaptability and flexibility
- Reliability and punctuality
- Professional demeanor
- Team leadership
- Teamwork skills
- Organizational skills
- Preventive maintenance
- Equipment inventory management
- Customer relationship management
Timeline
Audio Technician
One Factory Radio
10.2020 - 08.2021
Cashier
Exxon Gas Station
08.2020 - 12.2020
Head Cake Decorator
Food Lion
04.2014 - 03.2021
Deli Clerk
Food Lion
03.2014 - 03.2021
Cashier
Food Lion
01.2014 - 03.2021
High School Diploma -
New Bridge Academy
Some College (No Degree) - Phlebotomy
John Tyler Community College