Carolyn Morgan

As Executive Director of CenterWell Home Health, I

• Supported strategic planning initiatives to align organizational goals with operational capabilities.
• Collaborated with cross-functional teams to streamline project execution and communication processes.
• Engaged in training sessions to improve knowledge of leadership best practices and organizational dynamics.
• Oversaw financial management, ensuring fiscal responsibility and long-term sustainability for the organization.
• Guided staff through periods of organizational change, maintaining morale and engagement during transitions.
• Managed a diverse team of professionals, fostering a collaborative work environment for increased productivity.
• Fostered work culture of collaboration and inclusion to increase morale and reduce turnover.
• Promoted a culture of continuous improvement by encouraging professional development opportunities for staff members.
• Evaluated program outcomes using data-driven metrics, identifying areas for improvement and implementing targeted interventions.
• Led organization through significant transition period, maintaining stability and focus on strategic goals.
• Worked closely with organizational leadership to guide operational strategy.

• Oversaw daily operations ensuring compliance with healthcare regulations and standards.
• Coordinated patient care plans with interdisciplinary teams to enhance service delivery.
• Implemented quality improvement initiatives that increased operational efficiency and patient satisfaction.
• Managed staff schedules, optimizing resource allocation to meet patient needs effectively.
• Facilitated communication between patients, families, and healthcare providers to ensure cohesive care experiences.
• Communicated effectively with staff members, physicians, and patients, employing active listening and interpersonal skills.
• Regularly evaluated employee performance and provided feedback.
• Ensured compliance with regulatory guidelines and accreditation standards through consistent monitoring and implementation of corrective actions when needed.
• Promoted high morale and staff retention through dynamic communication, prompt problem resolution, proactive supervisory practices and facilitation of positive work environment.
• Implemented onboarding for new employees, which enabled each to effectively learn tasks and job duties.
• Delegated tasks to staff members, monitored completion of all duties and provided support to enhance performance.
• Fostered a positive work culture by recognizing employee achievements and addressing any concerns proactively.
• Delivered effective onboarding and training to new and existing employees and cross-trained staff members in other job roles to maximize coverage.
• Facilitate hiring of qualified Nursing, Therapists, office personnel by interview applicants and making recommendations for employment.
• Implemented new policies and educated staff on changes.
• Coordinated multidisciplinary team meetings to streamline patient care plans, improving overall treatment outcomes.
• Oversaw compliance with healthcare regulations and standards, maintaining full accreditation status.
• Improved staff morale and retention by initiating recognition programs and professional development opportunities.
• Selected, promoted and terminated staff members.

• Led nursing staff in implementing patient-centered care initiatives, enhancing overall resident satisfaction.
• Oversaw compliance with state and federal regulations, ensuring high standards of care and safety within the facility.
• Collaborated with interdisciplinary teams to streamline communication processes, improving coordination of care among departments.
• Implemented evidence-based practices to optimize patient care protocols, resulting in improved health outcomes for residents.
• Participated in management team meetings to discuss resident status, census changes, and resident complaints or concerns.
• Oversaw and approved recruitment, hiring and orientation of new nursing staff.
• Monitored and evaluated nursing staff performance, providing feedback and guidance to support standards of care.
• Built and maintained positive working relationships with physicians and staff to support seamless healthcare operations.
• Performed rounds to observe care and interview staff, residents, and families.
• Served as a liaison between nursing leadership, hospital administration, medical staff, allied health professionals, patients, families, and other stakeholders to ensure effective communication and collaboration.