Carrie Pierce
Smithfield
Summary
Detail-oriented professional with a proven track record at Care-a-lot Pet Supply, excelling in customer service, animal care and shipping and receiving. Recognized for enhancing workflow efficiency and ensuring workplace safety compliance. A dedicated team player, adept at multitasking and staff training, committed to delivering exceptional results in fast-paced environments.
Overview
29
29
years of professional experience
Work History
Warehouse Receiving Clerk
Care-a-lot Pet Supply
03.2024 - Current
- Improved warehouse efficiency by accurately receiving, processing, and organizing incoming shipments.
- Assisted in optimizing warehouse layout for efficient space utilization, resulting in better organization and improved workflow.
- Reduced errors in order processing by carefully inspecting received goods for damages or discrepancies and reporting any issues promptly.
- Ensured compliance with safety regulations by maintaining a clean and hazard-free work environment at all times.
- Implemented effective storage strategies that maximized available space while minimizing retrieval time for commonly accessed items.
- Conducted regular inventory audits to maintain accurate stock levels and identify areas for improvement in inventory control procedures.
- Contributed to team efforts in meeting deadlines by consistently prioritizing tasks based on urgency and business needs.
- Received incoming shipments, compared contents against associated records and transmitted to proper department.
- Used pallet jacks and dollies to load and unloaded goods from trucks and containers.
- Inspected merchandise and sent damaged pieces for repair before shipment.
- Conducted counts and audits of inventories to identify and resolve discrepancies in records.
- Handled high-volume paperwork and collaborated with administrators to resolve invoicing and shipping problems.
- Processed invoices and order forms for goods received and shipped for proof of transactions.
- Conducted research to address shipping errors and packaging mistakes.
- Sorted and delivered materials to different work areas and staff.
- Compared shipping orders and invoices against contents received to verify accuracy.
- Packed, secured, labeled and applied postage to materials to prepare items for shipment.
- Participated in staff meetings and training sessions to continuously improve retail skills and knowledge.
- Tagged and prepared new merchandise for retail sales.
- Provided backup support for other departments when needed, showcasing versatility within the retail environment.
- Maintained a well-organized stockroom, ensuring easy access to products for retail staff.
- Ensured store cleanliness and visual appeal by regularly maintaining displays, workspaces, and retail areas.
- Managed inventory levels, restocking shelves as needed to maintain an attractive retail space.
Assistant Manager/Lead Dog Handler
Care-a-lot Pet Supply
09.2022 - 03.2024
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Generated repeat business through exceptional customer service.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
- Facilitated clear communication between employees and upper management through regular meetings and updates.
- Conducted employee performance evaluations, providing constructive feedback for growth and development.
- Maintained cleanliness within boarding facilities by regularly sanitizing kennels and play areas to ensure the health of all animals under my care.
- Managed up to 75 dogs of varying breeds and sizes, providing attentive care.
- Demonstrated adaptability in working with different breeds of dogs ranging from small toy breeds to large working breeds effectively understanding their specific needs.
- Provided a safe environment for dogs by conducting thorough evaluations of each animal''s temperament and behavior before handling them.
- Interpreted body language to keep dogs engaged in fun activities and de-escalated potential cases of aggression.
- Greeted pet owners and went over available services, outlined costs, and determined special needs of animals under care.
- Developed strong relationships with clients, resulting in repeat business and referrals due to outstanding service as a dog handler.
- Managed administrative tasks such as scheduling appointments, updating client records, and processing payments efficiently while maintaining a professional demeanor.
- Implemented behavior modification techniques to correct problematic behaviors, improving dogs' adoptability and owner satisfaction.
Receptionist
Care-a-lot Pet Supply
05.2017 - 09.2022
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Kept reception area clean and neat to give visitors positive first impression.
- Handled cash transactions and maintained sales and payments records accurately.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Responded to inquiries from callers seeking information.
- Cultivated positive relationships with clients through professional demeanor and excellent interpersonal skills.
- Maintained clean and welcoming reception area, contributing to positive first impression for visitors.
- Improved workflow by introducing more efficient document handling and organization practices.
- Reduced waiting times for visitors by implementing more efficient check-in process.
- Improved office organization with meticulous management of appointment scheduling and client databases.
- Enhanced front desk operations by efficiently managing incoming calls, ensuring prompt customer service.
- Supervised daily activities of staff members, ensuring adherence to established policies and procedures for animal care.
- Improved animal care by assisting in daily feeding, grooming, and exercise routines.
- Supported overall facility cleanliness by regularly sanitizing dog spaces and equipment to maintain a healthy environment.
- Managed pet safety and wellness in owners' absence by securing yard gates and removing items that could make pets sick.
- Maintained detailed records on each dog''s behavior, health, and progress to provide insightful updates for pet owners.
- Ensured timely feeding schedules were maintained for all dogs within the facility according to owner-provided instructions.
- Facilitated the integration of new dogs into daycare groups by carefully assessing compatibility with existing members and adjusting group dynamics as needed.
- Communicated professionally with pet owners via phone, email, and text.
Dog Handler /Kennel Worker
Care-a-lot Pet Supply
12.2010 - 04.2013
- Maintained cleanliness within boarding facilities by regularly sanitizing kennels and play areas to ensure the health of all animals under my care.
- Managed up to 75 dogs of varying breeds and sizes, providing attentive care.
- Demonstrated adaptability in working with different breeds of dogs ranging from small toy breeds to large working breeds effectively understanding their specific needs.
- Provided a safe environment for dogs by conducting thorough evaluations of each animal''s temperament and behavior before handling them.
- Greeted pet owners and went over available services, outlined costs, and determined special needs of animals under care.
- Incorporated positive reinforcement methods to correct behavior problems and train for competitions, law enforcement use, and home security.
- Streamlined reporting process for dogs' daily activities and health status, enhancing communication with dog owners.
- Implemented behavior modification techniques to correct problematic behaviors, improving dogs' adoptability and owner satisfaction.
- Kept animals stimulated with variety of enrichment activities.
- Administered prescribed medications to animals based on individual needs.
- Maintained clean, neat, and hazard-free animal areas to protect individual health and wellbeing.
- Tracked metrics such as overall health, behaviors, and diet to isolate and address concerns.
- Ensured animal safety with proper handling techniques and adherence to facility guidelines.
- Promoted a safe environment for both employees and animals by consistently following established workplace safety protocols.
- Cared for physical and psychological needs of animals with regular walks and playtime.
- Demonstrated compassion toward all animals in our care regardless of breed or background while treating them with respect and dignity.
- Improved kennel cleanliness by maintaining a strict schedule of sanitation and disinfection procedures.
Cashier
Dollar Tree
04.2007 - 12.2010
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
Veterinary Receptionist
Animal Clinic and Wellness Center of Williamsburg
09.2001 - 09.2005
- Managed multi-line phone system and pleasantly greeted patients.
- Facilitated smooth daily operations by answering incoming calls, directing inquiries, and taking messages for veterinarians as needed.
- Provided compassionate support during difficult situations such as end-of-life decisions or emergency visits, establishing trust with clients.
- Maintained office and waiting room, keeping common areas clean and tidy.
- Assisted veterinarians in providing timely care to patients through effective communication and coordination of services.
- Reduced wait times for clients by promptly checking in patients upon arrival at the clinic.
- Entered data from pet records and office visits into computer system.
- Maximized appointment availability by effectively coordinating schedules between multiple veterinarians and clients.
- Enhanced client satisfaction by efficiently scheduling appointments and managing patient records.
- Maintained confidentiality of sensitive client information while handling financial transactions accurately.
- Fielded phone calls from pet owners, answered questions and took messages for veterinarians.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Increased accuracy of medical records by diligently updating patient information during each visit.
- Maintained current and accurate medical records for patients.
Veterinary Receptionist/ Veterinary Assistant
Adams Mill Veterinary Hospital
10.1999 - 08.2001
- Managed multi-line phone system and pleasantly greeted patients.
- Facilitated smooth daily operations by answering incoming calls, directing inquiries, and taking messages for veterinarians as needed.
- Provided compassionate support during difficult situations such as end-of-life decisions or emergency visits, establishing trust with clients.
- Maintained office and waiting room, keeping common areas clean and tidy.
- Assisted veterinarians in providing timely care to patients through effective communication and coordination of services.
- Triaged incoming patients to determine treatment needs and urgency of care.
- Entered data from pet records and office visits into computer system.
- Maintained confidentiality of sensitive client information while handling financial transactions accurately.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Positioned animals for diagnostic imaging such as x-rays and scans.
- Assisted in the administration of medications, vaccinations, and treatments as prescribed by the veterinarian.
- Enhanced patient care by assisting veterinarians with examinations, surgeries, and diagnostic procedures.
- Cleaned and disinfected exam areas, surgical equipment, and kennels to prevent diseases and control odors.
- Managed kennel duties responsibly ensuring cleanliness comfort safety nutrition hydration exercise monitoring recovering boarding animals.
- Assisted with euthanasia procedures in humanely and compassionately to minimize suffering.
Kennel Attendant
Dulles Executive Pet Center
09.1998 - 10.1999
- Maintained a clean and sanitary kennel environment through daily cleaning tasks, ensuring the comfort and well-being of all animals.
- Monitored and maintained food and water of boarded animals according to animal dietary health guidelines.
- Demonstrated a strong commitment to animal care by working flexible hours, including nights, weekends, and holidays as needed.
- Promoted pet safety through proper handling techniques, minimizing risk of injury or distress for both staff and animals.
- Improved animal care by consistently monitoring their health and behavior, promptly reporting any concerns to veterinarians.
- Mixed and administered special food formulas to individual animals based on unique dietary needs.
- Minimized animal injury risk by monitoring behaviors and eliminating safety hazards.
- Maintained animal health and wellbeing by brushing coat, trimming nails, cleaning ears, and providing other types of basic care.
- Recorded dogs' intake and output, physical condition and behavior for updated kennel logs.
- Cleaned and maintained kennel areas for optimized hygiene, including cages, runs and yards.
Stocker/Cashier
Walmart
08.1997 - 09.1998
- Unloaded, sorted and stocked merchandise according to store layout and product placement.
- Answered customer questions and provided detailed product information.
- Greeted customers and directed to requested products.
- Contributed to store cleanliness, ensuring aisles were free from clutter and hazards for shopper safety.
- Kept aisles clear and clean while restocking to prevent accidents and enable others to easily pass by.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
Ride Operator
Busch Gardens Williamsburg
06.1996 - 10.1996
- Followed safety procedures for operating and loading and unloading passengers from amusement park rides.
- Adapted quickly to new ride assignments, learning proper operation techniques efficiently to minimize downtime between shifts.
- Enhanced rider experience by enforcing safety procedures and providing clear instructions.
- Collaborated with team members to maintain a clean, organized, and safe ride area for guests.
- Operated variety of amusement park rides and monitored passenger safety and comfort.
Education
High School Diploma -
Surry County High School
Dendron, VA06-1996
Skills
- Workplace cleanliness
- Shipping and receiving
- Customer service
- Time management
- Task delegation
- Money handling
- Staff training and development
- Staff supervision
- Multitasking and organization
- Verbal and written communication
- Employee supervision
- Workplace safety compliance
- Team player attitude
- Coachability
Timeline
Warehouse Receiving Clerk
Care-a-lot Pet Supply
03.2024 - Current
Assistant Manager/Lead Dog Handler
Care-a-lot Pet Supply
09.2022 - 03.2024
Receptionist
Care-a-lot Pet Supply
05.2017 - 09.2022
Dog Handler /Kennel Worker
Care-a-lot Pet Supply
12.2010 - 04.2013
Cashier
Dollar Tree
04.2007 - 12.2010
Veterinary Receptionist
Animal Clinic and Wellness Center of Williamsburg
09.2001 - 09.2005
Veterinary Receptionist/ Veterinary Assistant
Adams Mill Veterinary Hospital
10.1999 - 08.2001
Kennel Attendant
Dulles Executive Pet Center
09.1998 - 10.1999
Stocker/Cashier
Walmart
08.1997 - 09.1998
Ride Operator
Busch Gardens Williamsburg
06.1996 - 10.1996
High School Diploma -
Surry County High School
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