Carrie L. O’Quain
Strasburg
Summary
Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication.
Overview
6
6
years of professional experience
Work History
Member Service Representative
Navy Federal Credit Union
05.2023 - Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Verified customer identification and documentation for compliant transactions.
- Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions.
- Learned internal systems and related service role duties to provide skilled team backup in handling customer demands.
Dispatcher
Lake Arthur Police Department
01.2021 - 04.2022
- Experience with 911 system databases, such as the National Crime Information Center NCIC database
- Dispatched Fire, Law Enforcement, EMS.
Dispatcher
New Iberia Police Department
08.2020 - 01.2021
- Dispatched for an area of 11.25 square miles protecting the citizens
- Dispatched Law Enforcement and EMS
- Answering multi phone lines while taking radio traffic.
Dispatcher
Rayne, Department
01.2018 - 08.2020
- Clerical work for daytime office traffic
- Dispatched Law Enforcement and EMS
- Dispatched for an area of 3.80 square miles protecting the citizens
Night Time Key Holder
Burlington
03.2017 - 01.2018
- Supervised 6 personal in retail
- Did daily money count and night deposits
- In charge of managing 150k dollars’ worth of merchandise.
Education
Sulphur High School
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Calcasieu Regional Police Academy
2018
Skills
- Clear Verbal Communication Skills
- Corrective Actions
- Providing Feedback
- Calm and Professional Under Pressure
- Customer Account Management
- Livechat Messaging
- Customer Support
- Understanding Customer Needs
- Policy and Procedure Adherence
Timeline
Member Service Representative
Navy Federal Credit Union
05.2023 - Current
Dispatcher
Lake Arthur Police Department
01.2021 - 04.2022
Dispatcher
New Iberia Police Department
08.2020 - 01.2021
Dispatcher
Rayne, Department
01.2018 - 08.2020
Night Time Key Holder
Burlington
03.2017 - 01.2018
Sulphur High School
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Calcasieu Regional Police Academy
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