Carson Cater
Williamsburg
Summary
Talented Automotive professional with strong background working on all types of vehicles. Quick to identify mechanical issues and complete repairs. Bringing strong work ethic and record of reliability.
Hardworking Automotive Technician with 3 years of experience in field. Positive and upbeat individual with enthusiasm for work and understanding of good customer service. Motivated to go above and beyond job requirements to satisfy customer needs, help team and meet business objectives.
Overview
3
3
years of professional experience
Work History
Walmart Auto Service Technician
Walmart
07.2024 - 12.2024
- Consistently met or exceeded productivity goals within the workshop by prioritizing tasks effectively based on urgency and complexity.
- Troubleshot complex electrical systems efficiently, restoring proper functionality for customers'' automobiles.
- Inspected and tested vehicles and completed preventive maintenance such as engine tune-ups, oil changes, tire rotations, wheel balancing, and filter replacement.
- Changed, rotated, and balanced tires on different types of vehicles.
- Mentored junior technicians in auto service techniques, contributing to their professional development and skillset expansion.
- Implemented preventative maintenance plans for clients, extending the life of their vehicles while minimizing repair costs.
- Provided excellent customer service by promptly addressing concerns and explaining necessary repairs clearly and concisely.
- Maintained accurate records of time and materials required to perform repairs and service.
Service Coordinator
Discount Tire
03.2022 - 08.2024
- Served as a primary point of contact for clients, addressing inquiries, providing updates, and ensuring overall satisfaction with services rendered.
- Oversaw the scheduling and dispatching of technicians, maximizing efficiency and minimizing delays in service delivery.
- Managed a high volume of client requests, ensuring timely and effective service delivery.
- Maintained accurate records of all service activities, facilitating smooth communication between clients and technicians.
- Resolved customer complaints and issues to drive satisfaction and loyalty.
- Assessed customer needs and developed solutions to meet needs.
- Established strong relationships with clients through regular follow-ups, keeping them informed about progress updates regarding their services requested or concerns raised.
- Coordinated and monitored service activities to confirm work met all requirements.
Education
High School Diploma -
Jamestown High School
Williamsburg Va06-2024
Skills
- Brake systems
- Tire services
- Fluid exchanges
- Engine repair
- Suspension systems
- Battery services
- Manual transmissions
- Changing tires
- Problem-solving
- Changing oil
Timeline
Walmart Auto Service Technician
Walmart
07.2024 - 12.2024
Service Coordinator
Discount Tire
03.2022 - 08.2024
High School Diploma -
Jamestown High School
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