Carter Bernaquez
Richmond
Summary
Professional in engagement leadership with track record of driving successful client interactions and team collaboration. Adept at developing and implementing strategies that align with organizational goals, ensuring high levels of client satisfaction. Known for adaptability and reliability, with strong skills in strategic planning and communication.
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Baker
Proper Pie Co.
04.2025 - Current
- Followed recipes and production schedules to ensure timely delivery of fresh products
- Maintained a clean and organized work area, adhering to food safety and sanitation guidelines
- Managed inventory levels of baking ingredients and supplies to minimize waste and control costs
- Operated commercial baking equipment such as ovens, mixers, and dough sheeters with precision and efficiency
- Assisted in the preparation of specialty items for holidays or special events
- Ensured consistent product quality by conducting regular taste tests and visual inspections of finished products
- Implemented portion control measures to optimize ingredient usage without compromising taste or texture
- Managed multiple tasks simultaneously in a fast-paced environment while maintaining attention to detail
- Suggested improvements in workflow processes that resulted in increased productivity
- Demonstrated creativity by decorating pies using various icing techniques for special occasions
- Maintained accurate records of production quantities, ingredient usage, and product waste for inventory purposes
- Implemented quality control measures to ensure consistent taste, texture, and appearance of baked goods
- Adhered to all health codes and regulations related to food preparation and storage practices
- Willing to relocate to: Richmond, VA
- Authorized to work in the US for any employer
Production Baker
Whisk Bakery
08.2024 - 02.2025
- Followed recipes and production schedules to ensure consistent product quality and timely delivery
- Produced high-quality baked goods, including breads, pastries, and desserts, in a fast-paced production environment
- Operated commercial baking equipment such as ovens, mixers, and proofing cabinets with precision and efficiency
- Ensured compliance with food safety regulations by practicing proper sanitation procedures and maintaining a clean work area
- Managed multiple tasks simultaneously while prioritizing orders to meet customer demands without compromising quality standards
- Implemented safety protocols such as proper handling of hot equipment and adherence to food handling guidelines
- Trained new bakery staff members on production processes, equipment operation, and safety protocols
- Assisted in the development of seasonal menus by suggesting new flavors or variations of existing products
- Collaborated with the pastry chef to develop new recipes and improve existing ones based on customer feedback
- Maintained inventory of baking ingredients and supplies, monitoring stock levels to prevent shortages or excesses
- Maintained accurate records of daily production output, ingredient usage, waste reduction initiatives, and equipment maintenance logs
- Troubleshot equipment malfunctions promptly to minimize downtime and ensure uninterrupted production flow
- Instituted a rotating cleaning schedule for baking equipment resulting in improved cleanliness and efficiency
- Mentored junior bakers, providing guidance on techniques and best practices for consistent quality output
- Leveraged creativity to develop unique flavor combinations or innovative twists on traditional baked goods
Medical Receptionist
Chesapeake Internists Ltd
02.2023 - 08.2024
- Greeting patients professionally both in person and on the phone
- Quickly answering or properly referring questions and issues
- Optimizing provider schedules and patient satisfaction with efficient scheduling
- Notifying providers of patient arrivals
- Comforting patients by anticipating anxieties and effectively answering questions
- Ensuring availability of treatment information by retrieving and updating patient records
- Verifying financial records and collecting patient charges while filing and expediting third-party claims
- Maintaining office inventory and equipment by anticipating supply needs and expediting supply orders
Customer Engagement Leader
Old Navy
07.2020 - 11.2023
- Consistently treat all customers and employees with respect and contribute to a positive work environment.
- Promote loyalty by educating customers about our loyalty programs.
- Seek out and engage with customers to drive sales and service using suggestive selling.
- Enhance customer experience using all omnichannel offerings.
- Be accountable to personal goals which contribute to overall store goals and results.
- Support sales floor, fitting room, cash wrap, back of house, as required.
- Maintain a neat, clean and organized work center.
- Handle all customer interactions and potential issues courteously and professionally.
- Execute operational processes effectively and efficiently.
Para Educator
Gersh Autism
08.2022 - 11.2022
- As a Paraprofessional with Gersh Autism, I work independently with a school-age student, or as part of a team to assist students, with behavior management within a structured school environment. I work to assist students who are on the Autism Spectrum. To best promote students’ academic, social, and emotional growth, I am responsible for providing necessary academic accommodations as outlined in the students’ IEP and continuously working with students to meet specific academic and behavior related goals.
- Maintaining a consistent and safe environment for students.
- Assisting and accompanying children in all activities throughout the day.
- Supporting teacher/teacher assistant in implementation of the Individualized Education Program (IEP) and behavior plans for assigned student(s).
- Assisting educators in devising strategies to reinforce materials and skills to students.
Sales Associate
Target
10.2021 - 12.2021
- Helping customers locate specific products throughout the store
- Putting away merchandise and arranging end caps according to company standard
- Resolving customer complaints and involving upper-level management as necessary
- Managing the changing rooms and ensuring that unwanted merchandise is put away quickly
Host
IHOP
06.2017 - 08.2019
- Accommodates any special needs of guests, i.e., boosters, highchairs, disabilities.
- Manages the Wait List when the restaurant is full.
- Provides guest assistance to servers as needed.
- Maintains a clean and organized work area and completes cleaning as assigned
- Support dining room, front of house, back of house, as required.
Internship (Virginia Teachers For Tomorrow)
Virginia Beach City Public Schools
09.2017 - 06.2019
- While attending Tallwood High School, I took part in an education internship through Virginia Teachers For Tomorrow. This internship included:
- To identify, train, and nurture high school students interested in a teaching career;
- To support the efforts of Virginia’s school divisions to meet hiring targets by cultivating an effective “grow your own” recruitment program;
- To create a high school curricular experience designed to foster student interest, understanding, and appreciation of the teaching profession; and
- To attract students to teaching in critical shortage and high needs areas of the state.
- An introduction to teaching and the teaching profession;
- Opportunities to satisfy beginning teacher assessment requirements;
- Potential dual enrollment credit;
- Scholarship information;
- Field trips;
- Classroom observations;
- Educational leadership opportunities;
- Teaching experience before college;
- Opportunities to make a difference in a student’s life; and
- Meaningful, creative, hands-on learning activities.
Education
High school diploma - undefined
Tallwood High School
Virginia Beach, VA06.2019
Skills
- Assisted customers with inquiries and issues to enhance satisfaction Provided support in resolving product-related concerns Facilitated communication between customers and service teams
- Executed cash handling procedures to ensure accurate financial transactions
- Assisted in organizing and maintaining document systems for easy access Supported team members in retrieving necessary files promptly Contributed to the development of efficient filing processes
- Assisted in maintaining accurate financial records Supported preparation of financial statements and reports Collaborated with team members to ensure compliance with accounting standards
- Optimized scheduling and prioritization of tasks to enhance productivity
- Processed customer invoices and payments accurately Assisted in maintaining organized records of accounts receivable Supported team in resolving billing discrepancies efficiently
- Facilitated direct support operations to enhance team efficiency
- Assisted guests with inquiries and requests to enhance their experience Supported team members in delivering exceptional service Resolved guest issues promptly to maintain satisfaction
- Assisted in processing medical claims for timely reimbursement Supported patients with billing inquiries to enhance satisfaction Collaborated with healthcare providers to ensure accurate coding and billing practices
- Oversaw problem management processes to ensure timely resolution of issues
- Assisted teams in achieving project goals through effective collaboration Supported team members in completing tasks on schedule Contributed to a positive team environment by fostering open communication
- Assisted guests with inquiries and requests to enhance their experience Supported team members in daily operations to maintain service standards Contributed to a positive atmosphere through friendly interactions with customers
Certification
- Para-Educator Certification
- First Aid Certification
- CPR Certification
Languages
Russian - Intermediate
English - Expert
Japanese - Intermediate
Timeline
Baker
Proper Pie Co.
04.2025 - Current
Production Baker
Whisk Bakery
08.2024 - 02.2025
Medical Receptionist
Chesapeake Internists Ltd
02.2023 - 08.2024
Para Educator
Gersh Autism
08.2022 - 11.2022
Sales Associate
Target
10.2021 - 12.2021
Customer Engagement Leader
Old Navy
07.2020 - 11.2023
Internship (Virginia Teachers For Tomorrow)
Virginia Beach City Public Schools
09.2017 - 06.2019
Host
IHOP
06.2017 - 08.2019
High school diploma - undefined
Tallwood High School