Casarah Olivia Traub
Alexandria
Summary
Coordinator of Program Operations with 3+ years of experience in program development and strategic planning, excelling in community outreach and case management. Demonstrates strong leadership and training skills, fostering effective communication and engagement within teams. Passionate about advancing mental health awareness and recovery support through innovative educational initiatives and strategic partnerships.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Coordinator of Program Operations
Came to Believe Recovery
09.2021 - Current
- Reinvented our social media presence by generating content that aligns with our mission and values, while maintaining authenticity
- Oversee case management, resource coordination, and individual referrals to our program
- Implement and manage outreach strategies to expand organizational reach, forming strategic partnerships with mainstream recovery organizations
- Develop educational presentations, workshops, and prevention initiatives on mental health awareness, recovery support, and harm reduction strategies
- Establish and refine operational protocols, including volunteer recruitment, training, and event coordination
- Serve as head of the Strategic Plan Customer Service Committee, ensuring effective communication and engagement with participants
- Facilitate training sessions for nationwide volunteer teams to ensure consistency in program implementation
- Developed a comprehensive training manual integrating 12-step philosophies with multiple recovery pathways and evidence-based psychological methods, including motivational interviewing and active listening, demonstrating initiative and expertise in program development
Wellness Advisor
YogaSix
01.2025 - Current
- Serve as the first point of contact, ensuring a friendly and welcoming atmosphere for all clients
- Assist clients with inquiries, class scheduling, and membership options
- Promote and sell retail products and memberships to enhance client engagement
- Make 20+ sales calls per shift to increase membership rates and encourage studio attendance
- Build strong connections with clients to foster community engagement and retention
- Maintain cleanliness of the studio, ensuring a comfortable and professional environment
Front Desk Host
Heyday Spa
06.2024 - 10.2024
- Display hospitality and an individual experience to all clients that come to spa
- Check-in each client as well as check them out
- Explaining in detail the cost of their experience, assisting with product purchases, and informing them of membership deal
- Engaged in sales by promoting memberships and products, building rapport with clients to understand their needs, and recommending tailored products that I personally use and align with their lifestyle goals
- Answer all phone calls and text messages to the spa to assist with questions and booking clients
- Help with cleaning as needed and laundry
Intern
Metropolitan Police Department 3rd District Detective Unit
06.2022 - 08.2022
- Assist the Hit and Run investigator with creating and sending suspect letters, follow-up calls with complainants and suspects, and gathering the pertinent information needed to issue a warrant
- Working through each of the investigator's cases in RMS to determine if a warrant should be written or if the case must be suspended due to insufficient evidence
- Crafted over 30 well-written warrants for OAG for the suspect drivers in Hit and Run cases
- Shadowed detectives to crime scenes and assisted in canvassing for cameras and possible witnesses
- Watched the live feed of detectives interviewing suspects and viewed body camera footage to identify a suspect
- Gained vital insight into the day-to-day tasks of detectives and the steps that go into an investigation
Peer Services Coordinator
Morris County Prevention is Key-CARES
08.2020 - 07.2021
- Was an active member in the direct outreach initiatives that distributed harm reduction kits, toiletries, feminine products, food, clothing, and Narcan kits to individuals suffering from Substance Use Disorder and many from homelessness
- Participated in Operation Helping Hand, a collaborative outreach initiative in which I walked the streets in Patterson, NJ with two plain clothed police officers seeking out individuals with Substance Use Disorder to offer them recovery services, harm reduction kits, and Narcan
- Performed Narcan Trainings to individual community members while on outreach
- Actively engaged with recoverees within the center and when necessary deescalating upset individuals and evaluating their mental health status in the moment
- Facilitated Recovery Support Meetings via Zoom such as Harm Reduction Works and All Recovery
- Made phone calls every week to individuals in recovery to assess treatment needs and enhance support accordingly
- Implemented new protocols to streamline administrative tasks within the agency and directly supported the Director and Manager of Recovery Services
Education
M.A. - Forensic Psychology
George Washington University
Washington, DC05.2023
B.A. - Psychology, Political Science
Muhlenberg College
Allentown, PA05.2020
Skills
- Effective Multitasking
- Client Relations Management
- Collaborative Relationship Management
- Project Management Coordination
- Administrative Management
- Community Engagement
- Volunteer Program Oversight
- Crisis management
- Mental Health Support
Certification
- 46 Hour Certified Peer Recovery Specialist Training (2020)
- NJ-CARS 2020 Recovery Ecosystems Conference
- Integrated Care Concepts & Consultation: Trans/Queer/LGBTQ+ Cultural Competence (2020)
- Peer Stimulant Training (2021)
- Mental Health First Aid (2021)
Awards
- Psychology Honor Society – Psi Chi
- ODK National Leadership Honor Society
- Student-Athlete Honor Society – Chi Alpha Sigma
- Political Science Honor Society – Pi Sigma Alpha
- The Carol Emhardt Kuntzleman Memorial Award (2018, 2019) - “For a young woman who brings to the Muhlenberg Community zeal for excellence and a high level of participation that characterized the academic work and extra-curricular activities.”
Self Published
Beautiful Chaos: A Trip inside my mind, 02/24, Beautiful Chaos is a collection taking the reader through the raw emotions of life: fear, anxiety, anger, love and more. Each writing is a moment in life that has been endured, savored, and survived. Every moment we experience as humans is nuanced, precious, twisted and shared.
Timeline
Wellness Advisor
YogaSix
01.2025 - Current
Front Desk Host
Heyday Spa
06.2024 - 10.2024
Intern
Metropolitan Police Department 3rd District Detective Unit
06.2022 - 08.2022
Coordinator of Program Operations
Came to Believe Recovery
09.2021 - Current
Peer Services Coordinator
Morris County Prevention is Key-CARES
08.2020 - 07.2021
B.A. - Psychology, Political Science
Muhlenberg College
M.A. - Forensic Psychology
George Washington University
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