CASEY FRIEDMAN
Locust Grove
Summary
Reliable and energetic individual with exceptional work ethic, seeking to apply skills to help the public and individuals. Experienced leader in fast-paced environments, adept at managing projects on multiple levels. Proficient in project management, team management and coaching, home and building inspection services, finance and cash management, superb customer service, exceptional time and task management, fast learning, and sales expertise. Always ready to take skill set to the next level, embracing challenges and striving to push myself. Love for people and desire to make their lives better drives me each and every day. Knowledgeable [Desired Position] with solid background in inspection and quality control. Proven ability to identify deficiencies and ensure compliance with established standards. Additionally, demonstrated expertise in using advanced inspection tools and collaborating with team members to drive improvement.
Knowledgeable building inspector with solid background in inspection and quality control. Proven ability to identify deficiencies and ensure compliance with established standards. Demonstrated expertise in using advanced inspection tools and collaborating with team members to drive improvement.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Certified Foundation Inspector and Project Manager
JES Foundation Repair/Groundworks
01.2024 - Current
- Responsible for inspecting, selling and managing different home/commercial buildings foundation projects
- Educating homeowners/building owners on different issues and findings that are found on/in their home/building (Existing Mold, Asbestos, Water seepage, Foundation Cracks and settlement) and presenting multiple solutions (Crawlspace encapsulation, basement waterproofing, mold and asbestos treatment, abatement services, foundation piers) to fix the issues
- Maintaining a professional relationship with each homeowner/building owner and managing each sold project from start to finish
- The inspection process involves, measurement of home/buildings both inside and out, creating a professional to scale drawings, diagrams/blueprints of the home/buildings, using professional tools and equipment to properly diagnose and accomplish each project lead and putting together presentations for home and building owners
- Creating a number of reports and plans for each project to be installed properly and timely and meeting with the work crew prior to job install to make sure all aspects of the job are communicated to avoid any install issues
- Always on call and available evenings and weekends for the work crews and owners in the event of any emergency or general inquires
- Constantly keeping myself up to date with any new software systems/updates
- Utilizing Microsoft office (word, excel, power point, outlook) for management and presentations
Commercial Insurance Sales Consultant
GEICO
08.2016 - 01.2024
- Responsible for meeting team and personal customer service and sales goals in a fast-paced, competitive environment
- Educating business owners and contractors on different insurance needs
- Helped customer acquire different insurance requirements for bids and vendors, building codes, lease requirements etc
- Worked on several pilot programs with management and co-workers to create different selling and service techniques to better serve our customers
- Promoted from Commercial Sales grade I to Commercial Sales grade IV within two years
- Personally sold100 or more policies a month consecutively while maintaining strong customer service/sales interaction, keeping call/policy quality on par and working together to become the strongest selling team on the floor
- First team to have every agent hit100 or more policies in a month while still meeting all other goals
- Always learning new systems and taking on new challenges to help grow the department as a whole
Rotational Insurance Commercial Sales Coach
GEICO
10.2018 - 04.2019
- Responsible for coaching individual agents that are struggling with sales and customer service, grading/monitoring calls for each agent and floor coverage to help answer any questions phone agents may while on the phone
- Putting together individual plans and goals for sales agents for career success
- A part of different groups in designing different sales techniques and different products throughout the commercial department
Sales Consultant
AT&T PORTABLES
03.2016 - 08.2016
- Responsible for hitting a personal sales goal every month, keeping the store neat and organized, working together as a team to hit store's monthly Goals
- Highest sales in store2 consecutive months.2nd in the whole company for selling the most tablets in a single month
Store Manager
VERIZON GOWIRELESS
04.2013 - 01.2016
- Responsible for creating schedules, coaching and training team members
- Monitored all financial transactions, inventory reconciliation, control, and delivery
- Answered customers' questions and addressed problems and complaints in person and via phone
- Built and maintained effective relationships with employees and upper management
- Built customer confidence by actively listening to their concerns and giving appropriate feedback
- Balanced the needs of multiple customers simultaneously in a fast-paced retail environment
- Promoted from sales consultant to store manager in less than a year
Education
High School Diploma -
Truth Academy
Elizabeth, CO/Kihei05.2011
Skills
- Project Management experience
- Home and Building inspection services
- General and Account management experience
- Effective management of time and tasking priorities
- Face-to-face customer service/sales
- Strong communication skills, both internal with managers and peers, and externally with customers
- Flexible Schedule
- Proven multi-tasking ability
- Mathematical aptitude
- Proficiency with multiple company-specific database systems
- Advanced computer skills including MS Office tools
- Trained in Building Inspections
- Extensive knowledge of PC and telecommunications devices
Accomplishments
Completed home and commercial building foundation and inspection training to include mold, asbestos, water seepage, foundation cracks and settlement issues. Accelerated promotional path from Commercial Sales grade I to Commercial Sales grade IV in less than 2 years. Customer Service skills accomplishments. Maintained fast paced sales records by averaging over 100 policies sold monthly helping with customer Risk Management.
Certification
- Maryland Home Improvement Contractors License and Certification- MHIC (2024)
- Completed Foundation Inspection Training- Certified Employee Ownership- Groundworks- (2024)
- Property and Casualty Insurance License (Updated2024)
- Awarded1Q3 Top Level Policy Service Award- GEICO- (2023)
Timeline
Certified Foundation Inspector and Project Manager
JES Foundation Repair/Groundworks
01.2024 - Current
Rotational Insurance Commercial Sales Coach
GEICO
10.2018 - 04.2019
Commercial Insurance Sales Consultant
GEICO
08.2016 - 01.2024
Sales Consultant
AT&T PORTABLES
03.2016 - 08.2016
Store Manager
VERIZON GOWIRELESS
04.2013 - 01.2016
- Maryland Home Improvement Contractors License and Certification- MHIC (2024)
- Completed Foundation Inspection Training- Certified Employee Ownership- Groundworks- (2024)
- Property and Casualty Insurance License (Updated2024)
- Awarded1Q3 Top Level Policy Service Award- GEICO- (2023)
High School Diploma -
Truth Academy
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