Casey Harman
Louisa
Summary
Driving revenue growth and client retention, I excelled at Taradel managing a $3M+ quota and earning the President’s Club Award. Skilled in Salesforce and strategic partnerships, I build lasting relationships and deliver impactful marketing solutions, consistently surpassing targets through effective communication and leadership.
Overview
18
18
years of professional experience
Work History
Customer Success Manager
Taradel
02.2022 - Current
- President’s Club Award Winner (2024), recognized among top performers nationwide
- Managed and grew $3M+ annual sales quota, consistently exceeding revenue targets
- Drive revenue growth through strategic upselling, cross-selling, and client retention initiatives
- Oversee a diverse client portfolio across the U.S. and Canada, delivering integrated marketing solutions including EDDM, digital display, and social advertising
- Built long-term relationships with business owners and marketing decision-makers, driving repeat business and maximizing client lifetime value
- Partnered with internal teams to execute targeted campaigns that aligned with client and market objectives
- Utilize Salesforce & Gong to manage pipeline, forecast revenue, and optimize sales performance
Business Development Manager
Chesterfield Chamber
09.2020 - 02.2022
- Enhanced regional economic engagement through targeted networking and strategic partnerships that fostered collaboration and business opportunities
- Expanded Chamber membership by building relationships with local businesses, executives, and community leaders, resulting in increased member engagement
- Collaborated with local organizations and stakeholders to drive business growth and increase community visibility, contributing to a stronger local economy
- Planned and executed events that enhanced member engagement and regional connectivity
- Reported directly to executive leadership and Board of Directors on membership growth and strategic initiatives
Membership Director
Stonehenge Golf & Country Club
06.2018 - 09.2020
- Developed and executed sales and marketing strategies to increase club visibility and attract new members
- Drove membership growth through community engagement and relationship-building with local professionals and executives, resulting in increased member acquisition
- Managed onboarding and engagement strategies, enhancing member retention and satisfaction through personalized support and regular feedback
Director of Membership
Magnolia Green Golf Club
05.2016 - 06.2018
- Led sales efforts for memberships, tournaments, and events, enhancing participation in weddings and corporate outings
- Managed marketing initiatives, social media, and promotional campaigns, increasing visibility and engagement
- Cultivated relationships with local businesses, hospitality partners, and community stakeholders to strengthen community ties
- Collaborated with community developers and partners to promote the club and surrounding area
Group Sales Manager
Delta Downtown Richmond
10.2014 - 04.2016
- Led group sales initiatives for SMERF market to maximize outreach and engagement
- Built and maintained relationships with hotel partners, tourism groups, and event planners
- Contributed to attracting group business that enhanced local tourism and increased hotel occupancy
- Engaged in industry networking events to build connections with potential clients and partners
General Manager & Director of Sales
Best Western Crossroads
12.2007 - 10.2014
- Led hotel operations, implementing sales strategy and revenue management to enhance performance
- Managed pricing, RFPs, and partnerships to optimize occupancy and enhance profitability
- Built strong relationships with local organizations and travel partners to grow business
- Oversaw daily operations for team of 30, ensuring effective service delivery in fast-paced environment
Education
High School Diploma -
Louisa County High School
Louisa, VA05-2008
Skills
- Customer Onboarding
- Account Management
- Churn Reduction
- Customer Advocacy
- Customer Feedback
- Cross-Functional Collaboration
- Strategic Partnerships
- Pipeline Management
- CRM
- Salesforce
- Gong
- Market Analysis
Accomplishments
Top Performer Q1 2026 - Only person to exceed monthly quota Jan-March and overachieve
Timeline
Customer Success Manager
Taradel
02.2022 - Current
Business Development Manager
Chesterfield Chamber
09.2020 - 02.2022
Membership Director
Stonehenge Golf & Country Club
06.2018 - 09.2020
Director of Membership
Magnolia Green Golf Club
05.2016 - 06.2018
Group Sales Manager
Delta Downtown Richmond
10.2014 - 04.2016
General Manager & Director of Sales
Best Western Crossroads
12.2007 - 10.2014
High School Diploma -
Louisa County High School