Casey Peterson
Norfolk
Summary
Hardworking customer service professional accustomed to fast-paced work environments. Work quickly to understand, document, and resolve customer concerns, driving satisfaction while meeting demanding business objectives. Well-versed in customer service standards and best practices.
Overview
14
14
years of professional experience
Work History
Inside Sales Representative
SRS Building Products
Norfolk, VA
03.2023 - Current
- Increased sales revenue by building strong relationships with clients and providing insightful product recommendations.
- Enhanced customer satisfaction through attentive service, addressing concerns promptly, and offering tailored solutions.
- Boosted lead conversion rates by conducting thorough needs assessments, identifying opportunities for upselling and crossselling.
- Exceeded monthly quotas consistently by employing persuasive sales techniques and leveraging in-depth product knowledge.
- Expanded market reach by researching potential clients and initiating contact via phone or email to generate interest in company offerings.
- Participated in industry events and trade shows to network with prospects, gather leads, and increase brand awareness.
Bartender
Azalea Inn
Norfolk, VA
08.2015 - 09.2023
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
Lead Patient Registration Technician/ CMA
General Booth Pediatrics
Virginia Beach, VA
11.2020 - 02.2023
- Greets, instructs, directs, and assists patients and visitors upon arrival to the service area or through telecommunication devices
- Renders exceptional customer service to parents, patients, visitors and co-workers, Serves as coordinator, expert and patient liaison for healthcare services
- Responsible for day-to-day operations and staffing for the front office and functions
- Performs patient scheduling, registration processes, insurance verification, maintains account information, co-payments, referrals, authorizations, and billing inquiry functions
- Provides clerical and secretarial support
- Performs other duties as assigned
- Interfaces with multiple departments
- Maintain records of office/medical supplies and ordering items
- Bookkeeping, guiding patients and their families with admission and discharge
- Record vital signs of a patient to help the doctor run a diagnosis by collecting blood and urine samples
- Administer medication/immunizations to patients under doctor orders and keep them updated on doctors’ instructions, dressing wounds and removing stitches.
- Reduced wait times for patients by optimizing appointment scheduling and resource allocation.
Practice Manager Externship
General Booth Pediatrics
10.2020 - 11.2020
- Worked collaboratively with department leadership regarding strategic planning, continuous quality improvement, financial/ budget reporting, and monitoring
- Managed and organized office operations and procedures including but not limited to, Team meetings overseeing FLU and COVID Clinics
- Evaluated and analyzed new and existing phone data
- Assist with general clerical/administrative duties as needed including but not limited to answering phones, filing, preparing correspondence and memoranda, faxing, copying, and mailing.
Casino Service Representative
Harrah’s Cherokee Casino and Resorts
Cherokee, NC
02.2010 - 06.2015
- Responsible for providing accurate, timely information to guests about Hotel policies, services, and amenities, ensuring optimum guest service and satisfaction
- Maintains a working knowledge of the Company's property, as well as special events on and near property, to advise guests of same, whenever possible
- Responds to guest requests, complaints, or inquiries courteously and promptly
- Enters changing reservation information into computer system
- Posts charges to guest accounts and processes payment of accounts
- Ensures a maximum level of service and satisfaction is achieved and maintained.
- Promoted casino loyalty programs to increase repeat business and overall revenue.
Education
BS in Healthcare Administration -
ECPI University
Skills
- Multi-Tasking ability and Detail-oriented
- Medical Terminology
- Conflict resolution skills
- Organized
- Self-Starter
- Independent Judgement and Decision Making
- Marketing and sales experience
- Clerical support
- Microsoft Office expertise
- Cross-functional collaboration
- Promotional support
- Telephone Etiquette
Timeline
Inside Sales Representative
SRS Building Products
03.2023 - Current
Lead Patient Registration Technician/ CMA
General Booth Pediatrics
11.2020 - 02.2023
Practice Manager Externship
General Booth Pediatrics
10.2020 - 11.2020
Bartender
Azalea Inn
08.2015 - 09.2023
Casino Service Representative
Harrah’s Cherokee Casino and Resorts
02.2010 - 06.2015
BS in Healthcare Administration -
ECPI University