Casey Peterson
Norfolk
Summary
Hardworking customer service professional accustomed to fast-paced work environments. Work quickly to understand, document, and resolve customer concerns, driving satisfaction while meeting demanding business objectives. Well-versed in customer service standards and best practices.
Overview
14
14
years of professional experience
Work History
Inside Sales Representative
SRS Building Products
03.2023 - Current
- Increased sales revenue by building strong relationships with clients and providing insightful product recommendations.
- Enhanced customer satisfaction through attentive service, addressing concerns promptly, and offering tailored solutions.
- Boosted lead conversion rates by conducting thorough needs assessments, identifying opportunities for upselling and crossselling.
- Exceeded monthly quotas consistently by employing persuasive sales techniques and leveraging in-depth product knowledge.
- Expanded market reach by researching potential clients and initiating contact via phone or email to generate interest in company offerings.
- Participated in industry events and trade shows to network with prospects, gather leads, and increase brand awareness.
Bartender
Azalea Inn
08.2015 - 09.2023
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
Lead Patient Registration Technician/ CMA
General Booth Pediatrics
11.2020 - 02.2023
- Greets, instructs, directs, and assists patients and visitors upon arrival to the service area or through telecommunication devices
- Renders exceptional customer service to parents, patients, visitors and co-workers, Serves as coordinator, expert and patient liaison for healthcare services
- Responsible for day-to-day operations and staffing for the front office and functions
- Performs patient scheduling, registration processes, insurance verification, maintains account information, co-payments, referrals, authorizations, and billing inquiry functions
- Provides clerical and secretarial support
- Performs other duties as assigned
- Interfaces with multiple departments
- Maintain records of office/medical supplies and ordering items
- Bookkeeping, guiding patients and their families with admission and discharge
- Record vital signs of a patient to help the doctor run a diagnosis by collecting blood and urine samples
- Administer medication/immunizations to patients under doctor orders and keep them updated on doctors’ instructions, dressing wounds and removing stitches.
- Reduced wait times for patients by optimizing appointment scheduling and resource allocation.
Practice Manager Externship
General Booth Pediatrics
10.2020 - 11.2020
- Worked collaboratively with department leadership regarding strategic planning, continuous quality improvement, financial/ budget reporting, and monitoring
- Managed and organized office operations and procedures including but not limited to, Team meetings overseeing FLU and COVID Clinics
- Evaluated and analyzed new and existing phone data
- Assist with general clerical/administrative duties as needed including but not limited to answering phones, filing, preparing correspondence and memoranda, faxing, copying, and mailing.
Casino Service Representative
Harrah’s Cherokee Casino and Resorts
02.2010 - 06.2015
- Responsible for providing accurate, timely information to guests about Hotel policies, services, and amenities, ensuring optimum guest service and satisfaction
- Maintains a working knowledge of the Company's property, as well as special events on and near property, to advise guests of same, whenever possible
- Responds to guest requests, complaints, or inquiries courteously and promptly
- Enters changing reservation information into computer system
- Posts charges to guest accounts and processes payment of accounts
- Ensures a maximum level of service and satisfaction is achieved and maintained.
- Promoted casino loyalty programs to increase repeat business and overall revenue.
Education
BS in Healthcare Administration -
ECPI University
Skills
- Multi-Tasking ability and Detail-oriented
- Medical Terminology
- Conflict resolution skills
- Organized
- Self-Starter
- Independent Judgement and Decision Making
- Marketing and sales experience
- Clerical support
- Microsoft Office expertise
- Cross-functional collaboration
- Promotional support
- Telephone Etiquette
Timeline
Inside Sales Representative
SRS Building Products
03.2023 - Current
Lead Patient Registration Technician/ CMA
General Booth Pediatrics
11.2020 - 02.2023
Practice Manager Externship
General Booth Pediatrics
10.2020 - 11.2020
Bartender
Azalea Inn
08.2015 - 09.2023
Casino Service Representative
Harrah’s Cherokee Casino and Resorts
02.2010 - 06.2015
BS in Healthcare Administration -
ECPI University
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