Casey Ritz
Ridgeway,VA
Summary
Developed strong communication and organizational skills in high-volume client service environment. Excelled at managing client interactions and maintaining accurate records. Looking to transition into new field, leveraging abilities in client assessment and data management.
Overview
3
3
years of professional experience
Work History
Intake Specialist
HammondTownsend PLC
02.2023 - Current
- Assisted in gathering client information and documentation for intake processes.
- Supported coordination of appointments and follow-ups for client services.
- Maintained accurate records in electronic health record systems for efficient data retrieval.
- Communicated effectively with clients to ensure understanding of intake procedures.
- Responded to inquiries regarding services, enhancing client satisfaction and engagement.
- Answered phone calls and provided new clients with required paperwork to initiate service.
- Increased customer satisfaction with timely follow-ups, ensuring all necessary documentation was collected and processed promptly.
- Completed intake assessment forms and filed clients' charts.
- Utilized critical thinking skills to analyze complex client situations and make informed recommendations for appropriate services and support.
- Provided compassionate support to clients during the intake process, offering reassurance and understanding in times of distress.
Education
Bachelor of Arts - Juvenile Justice And Psychology
DeVry University
Chicago, IL06-2010
Skills
- Data entry
- Client Intake and assessment
- Compassionate and Empathic communication
- Critical thinking skills
- Records maintenance and management
- Appointment scheduling
Languages
English
Native or Bilingual
French
Limited Working
Spanish
Limited Working
Timeline
Intake Specialist
HammondTownsend PLC
02.2023 - Current
Bachelor of Arts - Juvenile Justice And Psychology
DeVry University
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