Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Casonja Green

Chesterfield

Summary

Performance-oriented professional bringing demonstrated record of accomplishment many years in industry settings. Natural leader with excellent problem-solving and planning abilities. Skillful in addressing all customer concerns and implementing strategic solutions. Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued. Reliable Customer Service Representative with extensive track record in demanding sales and account management environments. Strong presenter, communicator and problem solver working effectively and productively with diverse customers and individual needs. Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses. Customer Service Representative with background in providing exceptional support and resolving customer inquiries. Skilled in communication, problem-solving, and maintaining positive relationships with customers. Demonstrated ability to improve customer satisfaction and loyalty through attentive service and effective issue resolution. Committed to enhancing team performance by sharing knowledge and best practices in customer service operations. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Tech-savvy innovator with hands-on experience in emerging technologies and passion for continuous improvement. Skilled in identifying opportunities for technological enhancements and implementing effective solutions. Adept at leveraging new tools and methods to solve problems and enhance productivity. Excels in adapting to fast-paced environments and driving technological advancements.

Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.

Overview

16
16
years of professional experience

Work History

Remote Patient Scheduler

Aspen Dental
08.2022 - Current
  • Working from home as a patient scheduler answering incoming calls from new and existing patients, scheduling callbacks, transferring patients to Offices, and tracking calls
  • Responded to incoming calls, scheduling and rescheduling appointments as requested
  • Sending Emails to Offices for Referrals

Mobile Expert

Sprint/T-Mobile
03.2020 - 08.2022
  • Provided customer service and technical support for mobile devices, tablets, and other wireless products
  • Assisted customers in setting up new devices and transferring data from old to new devices
  • Demonstrated the use of various applications on mobile devices such as email, messaging, music, photos
  • Diagnosed software issues on mobile devices using troubleshooting techniques
  • Installed firmware updates on mobile phones to ensure they are running the latest version of the operating system
  • Maintained inventory of all product accessories including chargers and cases that were available for purchase in store or online
  • Recommended additional accessories or services that would complement the customer's device experience
  • Attended training sessions conducted by manufacturers to gain knowledge about newly released products and services
  • Maintained knowledge of sales and promotions, return policies and security practices
  • Opened and closed cash registers by counting money, separating charge slips and balancing drawers
  • Greeted customers to determine wants or needs
  • Answered store and merchandise questions and led customers to wanted items
  • Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items

Independent Contractor

Uber/Lyft
04.2017 - 10.2019
  • Delivered outstanding service to customers to maintain and extend relationships for future business opportunities.
  • Developed and maintained strong working relationships with clients, leading to repeat business and referrals.
  • Communicated effectively with clients throughout the entire project lifecycle, keeping them informed of progress updates or any potential issues that arose.
  • Provided exceptional customer service by addressing client concerns promptly and offering solutions that met their needs.

Customer Service Representative

T-Mobile
10.2008 - 12.2012
  • Answered customer inquiries and provided accurate information regarding products and services
  • Provided excellent customer service to resolve customer complaints in a timely manner
  • Gathered customer feedback through surveys and used the data to improve customer service
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support
  • Maintained detailed records of customer interactions, transactions and comments for future reference
  • Performed administrative tasks such as filing paperwork, updating databases and generating reports
  • Resolved complex problems by working with other departments to provide solutions that meet customer needs
  • Identified areas of improvement in customer service processes and suggested changes accordingly
  • Developed strong relationships with customers by providing personalized assistance and support
  • Tracked orders from start to finish to ensure timely delivery of goods or services
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions
  • Answered inbound calls, chats and emails to facilitate customer service

Education

OK OK So It’s Top And Bottom OK OK OK OK I Underst - Health And Fitness

J. Sargeant Reynolds Community College
Richmond, VA

High School Diploma - undefined

Manchester High School
Midlothian, VA
06.1995

Skills

  • Strong Organization
  • Correspondence Writing
  • Follow-up skills
  • Medical Billing
  • Verifying insurance
  • Insurance knowledge
  • Appointment Scheduling
  • Teamwork and Communication
  • Communication Skills
  • Writing and oral communication
  • Excellent Communication
  • Verbal and writing communication
  • Appointment scheduling
  • Multi-line phone systems
  • Teamwork and collaboration
  • Time management
  • Attention to detail
  • Organizational skills

Languages

English
Native or Bilingual

Timeline

Remote Patient Scheduler

Aspen Dental
08.2022 - Current

Mobile Expert

Sprint/T-Mobile
03.2020 - 08.2022

Independent Contractor

Uber/Lyft
04.2017 - 10.2019

Customer Service Representative

T-Mobile
10.2008 - 12.2012

High School Diploma - undefined

Manchester High School

OK OK So It’s Top And Bottom OK OK OK OK I Underst - Health And Fitness

J. Sargeant Reynolds Community College
Casonja Green