Cassia Shelton
Culpeper
Summary
Proven leader and effective communicator, demonstrated at Chick-fil-A by training team members and boosting customer satisfaction. Skilled in customer service and security, with a track record of enhancing safety and service at Pensacola Christian College Inc. Exhibits reliability and empathy, ensuring high-quality interactions and safety.
Overview
7
7
years of professional experience
Work History
Retail Worker
The Old Country Store and Bakery
12.2023 - Current
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Demonstrated strong communication skills when collaborating with fellow employees or assisting customers with inquiries or concerns.
- Collaborated with team members to execute store promotions and sales events, driving revenue growth.
Security Officer
Pensacola Christian College Inc.
08.2022 - Current
- Investigated security incidents to identify root causes and prevent future occurrences.
- Monitored security systems, identifying vulnerabilities and enhancing overall system integrity.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
Seasonal Community Service Officer
Culpeper Police Department
05.2024 - 08.2024
- Assisted in enforcing local ordinances such as noise complaints or animal control issues.
- Enhanced community safety by conducting regular foot patrol of local parks.
- Supported law enforcement officers in emergency situations.
Team Lead
Chick-fil-A
04.2018 - 01.2023
- Trained new team members by relaying information on company procedures and safety requirements.
- Coached team members in techniques necessary to complete job tasks.
- Increased customer satisfaction by ensuring timely completion of orders.
Education
Bachelor - Criminal Justice
Pensacola Christian College
Pensacola, FL05-2025
High School Diploma -
Abeka Academy
Home Schooled 05-2021
Skills
- Customer service
- Patience and empathy
- Reliability and punctuality
- Emergency response
Timeline
Seasonal Community Service Officer
Culpeper Police Department
05.2024 - 08.2024
Retail Worker
The Old Country Store and Bakery
12.2023 - Current
Security Officer
Pensacola Christian College Inc.
08.2022 - Current
Team Lead
Chick-fil-A
04.2018 - 01.2023
Bachelor - Criminal Justice
Pensacola Christian College
High School Diploma -
Abeka Academy
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