CASSIDY CORMANY
Roanoke
Summary
Healthcare and administrative professional with expertise in HIPAA-compliant patient support, medical documentation, and CRM organization. Demonstrates strong time management while accurately managing sensitive records and high-volume communications. Equipped to enhance remote medical records operations through efficient and compliant documentation management.
Overview
4
4
years of professional experience
Work History
Sales Associate
Premier Rental Purchase
Roanoke
01.2026 - 05.2026
- Assisted customers with account inquiries, agreements, payments, and product selections, ensuring accurate customer information was maintained.
- Managed lead pipelines, customer notes, follow-up records, and SMS/email outreach while organizing CRM in GoHighLevel.
- Handled confidential customer information with professionalism, discretion, and strong attention to detail.
- Balanced multiple priorities, including customer service, record updates, showroom organization, and sales support, to streamline operations.
Shift Manager
McDonald's
Salem
07.2023 - 01.2026
- Supervised daily operations during high-volume shifts, ensuring accuracy and compliance with procedures to maintain operational efficiency.
- Trained employees on service standards and operational expectations, enhancing team readiness and customer service quality.
- Resolved customer concerns professionally, facilitating effective communication with team members to improve service response.
- Managed register operations, drawer balancing, deposit preparation, and inventory checks with dependable accuracy.
Housekeeper
Healthcare Services Group
Salem
07.2022 - 02.2023
- Sanitized resident rooms, bathrooms, common areas, and healthcare facility spaces, ensuring adherence to safety standards for resident well-being.
- Replenished supplies and organized work areas to support smooth daily facility operations.
- Replenished supplies and organized work areas, facilitating efficient daily operations and enhancing resident comfort.
Customer Service Representative
Lincare
Roanoke
02.2023 - 04.2023
- Supported physician referral sources and patients by answering questions, resolving issues, and coordinating next steps to ensure seamless care.
- Handled high-volume calls, documenting patient interactions, service concerns, and corrective actions for effective follow-up.
- Protected patient privacy by following strict HIPAA guidelines and confidentiality expectations.
- Maintained up-to-date knowledge of company services and process changes to deliver accurate and timely information.
Operations Assistant / Retail Sales Associate
Commonwealth Home Healthcare
Salem
04.2022 - 07.2022
- Managed inventory of medical equipment, retail items, and office supplies, ensuring organized operations and availability of essential resources.
- Educated clients on home medical equipment while maintaining professional customer service and accurate communication.
- Followed up with clients via phone to promptly address questions and concerns, improving overall client satisfaction.
- Supported Respiratory Therapists by coordinating schedules, enhancing client communication, and managing daily administrative tasks to streamline operations.
Education
General Studies -
Lord Botetourt High
Daleville, VASkills
- Retail Customer Service
- Sales Presentations
- Lead Generation
- Sales Strategy Development
- Customer Relationship Management
- Product Knowledge
- Sales Operations
- Sales Reporting
- CRM systems
- MS Office Skills
- Scheduling Support
- Attention to Detail
- Time Management
- Problem Resolution
- Client Communication
- Remote Work Readiness
Timeline
Sales Associate
Premier Rental Purchase
01.2026 - 05.2026
Shift Manager
McDonald's
07.2023 - 01.2026
Customer Service Representative
Lincare
02.2023 - 04.2023
Housekeeper
Healthcare Services Group
07.2022 - 02.2023
Operations Assistant / Retail Sales Associate
Commonwealth Home Healthcare
04.2022 - 07.2022
General Studies -
Lord Botetourt High