Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Cassidy Southworth

Ruther Glen

Summary

Skilled and dependable team member with experience working in fast-paced environments, supporting customers, and training coworkers. Strong communication, teamwork, and problem-solving skills developed through service and volunteer experiences. Proven ability to remain calm under pressure, learn new responsibilities quickly, and provide excellent customer service.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Team Trainer

Taco Bell
Fredericksburg
01.2025 - 04.2026
  • Trained new team members on operational procedures and customer service standards.
  • Developed individual learning plans to address knowledge and skill gaps.
  • Demonstrated food handling techniques to ensure compliance with health regulations.
  • Provided guidance to team members on best practices in customer service.

Team Lead

Kings Dominion Amusement Park
Doswell
05.2024 - 08.2024
  • Trained new staff on safety protocols, operational procedures, and customer service to ensure compliance and readiness.
  • Communicated with management about team performance and guest feedback to drive improvements.
  • Supported management in developing plans for future projects, initiatives and objectives.

Service and Food Champion

Taco Bell
Fredericksburg
09.2023 - 05.2024
  • Delivered exceptional customer service, enhancing guest satisfaction in fast-paced dining environment.
  • Managed customer complaints with professionalism and empathy, fostering positive experiences.
  • Adhered to safety protocols, ensuring compliance with food safety and hygiene standards.

Education

Bachelor of Science - Biomedical Sciences

University of Mary Washington
Fredericksburg, VA
12-2026

Emergency Medical Technician -

EMT Training Program Sponsored by LOWVFR
Orange, VA
12-2024

Skills

  • Training program design
  • Cross-training strategies
  • Feedback techniques
  • Group collaboration
  • Critical thinking
  • Safety compliance

Certification

  • Nationally Registered Emergency Medical Technician (NREMT)
  • Emergency Medical Technician (EMT-B), Virginia Department of Health
  • Basic Life Support (BLS) for Healthcare Providers, American Heart Association
  • CPR/AED Certification, American Heart Association

Timeline

Team Trainer

Taco Bell
01.2025 - 04.2026

Team Lead

Kings Dominion Amusement Park
05.2024 - 08.2024

Service and Food Champion

Taco Bell
09.2023 - 05.2024

Bachelor of Science - Biomedical Sciences

University of Mary Washington

Emergency Medical Technician -

EMT Training Program Sponsored by LOWVFR
Cassidy Southworth