Cassie Jenkins
Farnham
Summary
Correctional Officer offering 1 year 8 months in corrections with experience of defusing high-pressure situations and successful conflict resolution skills. Monitoring and managing inmate behavior with focus maintaining order and proactively addressing potential conflicts. While continuously following policies and procedures. Resourceful and dedicated with motivational leadership. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet institutional needs.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Correctional Officer
Haynesville Correctional Center
10.2022 - Current
- Manage high-risk situations with professionalism and composure, ensuring the safety of all involved parties.
- Maintain inmate safety through vigilant monitoring of behavior and swift intervention during conflicts.
- Conduct routine and emergency head counts.
- Transport inmates to and from court hearings, medical appointments and other locations.(VOP certified)
- Assist in the training of new correctional officers, providing guidance on best practices and procedures. (FTO)
- Prevent escapes by diligently inspecting perimeters, doors, windows, gates, fences, and other access points throughout the prison complex regularly.
- Ensure compliance with all applicable federal, state, and local laws, regulations, and policies governing correctional facilities.
- Respond to emergency situations and de-escalated hostile confrontations.
Pro Customer Sales Specialist
Lowes Home Improvment
12.2020 - 10.2022
- Collaborated with team members to achieve sales targets and improve overall store performance.
- Assisted customers with product selection based on individual needs and preferences.
- Participated in ongoing training programs to expand industry knowledge and enhance selling skills.
- Boosted customer satisfaction by addressing and resolving inquiries in a timely and professional manner.
- Maintained consistency in delivering outstanding service even during peak hours or high-volume periods.
- Maintained up-to-date knowledge of products and services to effectively address customer inquiries.
- Contributed to revenue growth by consistently meeting or exceeding individual sales targets.
- Increased repeat business with personalized follow-ups and tailored product recommendations.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Assisted call-in customers with questions and orders.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
Crew Mate
Tangier Cruises
05.2017 - 10.2020
- Addressed guest needs, questions, or concerns to create optimum experience onboard.
- Provided critical assistance during emergency situations such as medical emergencies or mechanical failures, ensuring swift response times and appropriate actions taken to mitigate risks.
- Maintained a positive work environment for crew members through effective communication and conflict resolution strategies.
- Informed guests of proper and safe use of equipment such as life vests and life rafts.
- Swept, mopped and wiped down decks and exterior to remove dirt and debris.
Education
High School Diploma -
Rappahannock High School
Warsaw, VA05.2021
Skills
- First Aid Training
- Emergency Response
- De-Escalation Techniques
- Inmate Supervision
- Policy Enforcement
- Self-defense tactics
- Facility Security
- Weapons training
- Inmate Transports
- Problem-solving abilities
- Pays attention to Detail
- Conflict resolution skills
Certification
- Certified in vehicle operations
- CPR certified
- OSHA certified
- Field Training Officer
Timeline
Correctional Officer
Haynesville Correctional Center
10.2022 - Current
Pro Customer Sales Specialist
Lowes Home Improvment
12.2020 - 10.2022
Crew Mate
Tangier Cruises
05.2017 - 10.2020
High School Diploma -
Rappahannock High School
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