Cassie Jenzer
Mechanicsville
Summary
Results-driven with a strong track record in coordinating schedules, managing inventory, and optimizing daily operations. Proven ability to enhance workflow efficiency and provide exceptional customer service while maintaining attention to detail. Multi tasking abilities while working well in fast paced environments. Goal oriented. Provides exceptional customer service experiences.
Overview
25
25
years of professional experience
2001
2001
years of post-secondary education
Work History
Office Manager
Jenzer Welding and Mechanical
Mechanicsville
03.2022 - Current
- Managed daily office operations and maintained organized filing systems.
- Coordinated schedules and meetings for team.
- Oversee supply inventory, ordering materials as needed for smooth operations.
- Pick up and delivery of supplies
- Process payroll
- Completed invoicing in quickbooks
- Follow up with customers for missing payments.
- Complete all banking and reconciliation procedures.
- Prepare all quarterly and yearly tax reports and payments.
Cleaning Contractor
A Clean Touch of Faith Cleaning Service
Mechanicsville
09.2015 - Current
- Executed thorough cleaning services for residential, and commercial properties.
- Maintained cleaning equipment to ensure optimal performance and longevity.
- Organized cleaning supplies and inventory for efficient workflow management.
- Schedule cleaning services for residential, commercial and new constructions.
- Provide exceptional detail oriented cleaning services.
- Organize and maintain all clerical functions to maintain the business.
Service Writer
Lawrence Equipment
Ashland
10.2022 - 11.2024
- Provided detailed service estimates to customers for equipment repairs and maintenance.
- Managed service requests and scheduled appointments for equipment servicing.
- Communicated with technicians to coordinate repair timelines and parts availability.
- Communicate parts needed with parts department.
- Organize and pull parts orders for service technicians.
- Complete quarterly inventory with the parts department.
- Review and edit service write ups prior to billing customer.
- Complete all end of month billing and invoice processing.
- Make collection calls to customers with over due balances.
- Maintain SiteWatch program which tracked services due or coming due on equipment for our customers.
- Communicate with customers to schedule services due.
- Setup all customers company wide with access and privilege levels within SiteWatch.
- Work directly with the sales team to assure New and used equipment sold is properly showing in our SiteWatch program.
- Complete and review time cards for payroll processing.
Office Manager
Ashton Lewis Lumber
Caroline
05.2019 - 09.2022
- Managed daily office operations and maintained organized filing systems.
- Coordinated schedules and meetings for team members and management.
- Completed employee payroll.
- Managed schedules and vacation request.
- Oversaw Lumber and bi product inventory.
- Scheduled sawdust order deliveries
- Managed and scheduled incoming logger loads.
- Scheduled all onsite subcontractor maintenance and building needs.
- Applied for all county permits for construction request.
- Conducted screening interviews and all hiring and onboarding processes.
- Scheduled all routine drug screenings.
- Scheduled all drivers annual health and physical exam needs.
- Assisted all onsite employees with benefit enrollment deadline requirements.
- Maintained all PPE inventory.
- Kept proper logs of all hazardous materials required by OSHA.
- Processed and Contract Loggers payroll.
- Organized and conducted community relation events for local neighbors quarterly.
COM-D Supervisor
Luck Stone Corporation
Manakin
05.2011 - 09.2015
- Supervised daily operations to ensure compliance with safety standards.
- Coordinated team schedules to optimize workflow and resource allocation.
- Trained new employees on operational procedures and safety protocols.
- Interview and hire new associates.
- Create and manage training programs for new hires as well as continuing education, job advancement and values training.
- Completed payroll.
- Communicate with customers to address and errors, concerns or areas of improvement needed.
- Create community events and team building opportunities.
- Oversee all dispatch and call center associates and needs.
- Manage all onsite scale office associates.
- Communicate with Sales and Plant managers to assure proper distribution of haulers based on inventory levels and job site requirements.
- Maintain proper logs of hauler onsite training.
Scale Office Operator
Luck Stone Corporation
Richmond
02.2001 - 05.2011
- Followed safety protocols to maintain a hazard-free work environment.
- Assisted in training new operators on yard traffic flow and equipment handling procedures.
- Recorded daily production data accurately for reporting purposes.
- Maintained cleanliness of work area and equipment in accordance with safety regulations.
- Learned and followed safety and emergency procedures.
- Maintained production and quality documentation.
- Managed multiple tasks simultaneously while maintaining attention to detail.
- Reduced health and safety risks with strict adherence to safety protocols and PPE requirements.
- Used daily system logs to document production information, discussing issues with management.
- Answered customer calls processed orders and scheduling of stone delivery to job sites.
- Used map books to map detailed directions to job sites for timing deliveries.
- Met or exceeded target for on-time customer shipments.
- Processed customer payments.
- Assisted Plant Manager with additional clerical responsibilities.
- Communicated with CSX to schedule proper amount of rail cars needed.
- Maintained bill of lading’s for CSX
- Scheduled barges needed for our stock yards.
- Completed stone samples for VDOT job requirements.
Education
Louisa County High School
Louisa, VASkills
- Daily office functions
- Inventory management
- Schedule coordination
- Problem solving
- Customer service
- Detail oriented
- Time management
- Self motivation
- Goal oriented
- Multi tasked
- Team player
Timeline
Service Writer
Lawrence Equipment
10.2022 - 11.2024
Office Manager
Jenzer Welding and Mechanical
03.2022 - Current
Office Manager
Ashton Lewis Lumber
05.2019 - 09.2022
Cleaning Contractor
A Clean Touch of Faith Cleaning Service
09.2015 - Current
COM-D Supervisor
Luck Stone Corporation
05.2011 - 09.2015
Scale Office Operator
Luck Stone Corporation
02.2001 - 05.2011
Louisa County High School