CASSIE LANG
Suffolk,VA
Summary
Polished individual with a unique blend of communication, organization, analytical, operational and leadership skills that allows for mission-driven contribution to the structure and ongoing growth of THE organization.
Overview
12
12
years of professional experience
Work History
INVENTORY CONTROL QUALITY ASSURANCE ASSOCIATE
AMAZON FACILITIES CENTER
02.2023 - Current
- COUNT, ANALYZE AND EVALUATE STORED INVENTORY
- AMNESTY ADD-BACK OF INVENTORY RETURN INTO STOW
- RECORD DAMAGED, LOST OR STOLEN INVENTORY
- WORKED IN PACKING, STOW, AND QUALITY CONTROL DEPARTMENTS.
- MANAGED 20-30 INCOMING CALLS AND EMAILS PER DAY FROM CUSTOMERS.
WAREHOUSE DELIVERY LEAD
XPO LOGISTICS
04.2021 - 02.2022
- TRAVELED AS LIASON AND SUPPORT TEAM TO VARIOUS SITES IN VA AND FL TO DELIEVER CSR AND LOCATION OPENING OR CLOSEOUT OPPERATIONS
- MONITORED DAILY PROGRESS OF OUTBOUND AND INBOUND TRANSPOTATION ROUTES AND PERFORMANCE OF DELIVERY TEAMS
- DAILY END-OF-SHIFT CHECK IN OF INBOUND DELIVERY TEAMS AND CONFIRMED INVENTORY DAMAMGES, REPLACEMENTS, AND RETURNS
- VERIFIED AND REPORTED DELIVERY EXCEPTIONS AND CUSTOMER/PRODUCT ISSUES
- WORKED WITHIN VARIOUS TIME CONTRAINTS TO MEET MISSION CRITICAL DEPARTMENT NEEDS WHILE MEASURING AND IDENTIFYING ACTIVITIES PERFORMED
- COMMUNICATED WITH EXTERNAL CUSTOMER CALL BACKS ON DELIVERY SERVICE PERFORMANCE AND/OR ISSUES
- INVOLVED IN DELIVERY TEAM PERFOMANCE METRICS TO ASSIST DRIVING CORE RESULTS
- SYSTEMATICALLY ESCALATED PROBLEMS TO LEADERSHIP TEAM AND FOLLOWED THROUGH ON RESOLUTIONS
- PROCESSED AND RESCHEDULED CUSTOMER DELIVERIES
- MANAGED COORDINATINS OF DAMAGED OR REFUSED PRODUCTS BACK TO VENDORS
- TRAINED AND IMPLEMENTED WAREHOUSE SAFETY COMPLIANCE MEASURES
- RESPONSIBLE FOR WAREHOUSE SECURITY LOCKDOWN AT END OF BUSINESS DAY.
- ASSISTED MANAGERS WITH GROUP OF 14-16 CDL DRIVERS.
- COORDINATED EFFECTIVE DELIVERY ROUTES 14-16 TEAMS.
- OVERSAW DELEIVERY PORTFOLIO ENCOMPASSING TRI-CITY AREA WITH 200+ DELIVEREIS PER WEEK.
Criminal Data Analyst
InfoMart Screening COmpany
04.2012 - 10.2019
- Conducted criminal background checks utilizing various web-based public and registered access Criminal Court systems
- Complied with local, state, federal, and national reporting guidelines
- Adhered to strict security protocols in researching sources to obtain relevant, updated, and most accurate information for clients
- Insured valid criminal records and uploaded results of subject information into internal (ASAP Web) database for inter-department review
- Created and reassigned sub-orders to retrieve court copies of missing/inadequate case information
- Prepared reports on search site updates to maintain improved reporting requirements
- Monitored target data and reported on changes or anomalies
- Identified database tech needs and implemented supportive checklist to streamline and increase productivity to IT Department
- Provided team assistance related to inter-department staff and training new employee training.
Education
Psychology with concentration in Forensic Psychology
Southern New Hampshire University
08.2025
Construction Project Management
Kennesaw State University
Marietta, GABachelor of Science in Business Administration
Barber-Scotia College
Concord, NCSkills
- Critical Thinking
- Data Entry
- Customer Relations
- Problem Resolution
- Call center experience
- Documentation
- Administrative Support
- Microsoft Office Suite
- Prioritization
- Staff Training
- De-Escalation Techniques
- Building rapport
- Quality Control
- Coordination
- Research
- Document Control
Skillsets
MS Word, Excel, PowerPoint, Email, Outlook, Writing skills, Communication skills, Data research, Employee training, Staff scheduling, Call center skills
Publications
Mastering your inner dimensions, Cassie Lang, Available on Amazon
Timeline
INVENTORY CONTROL QUALITY ASSURANCE ASSOCIATE
AMAZON FACILITIES CENTER
02.2023 - Current
WAREHOUSE DELIVERY LEAD
XPO LOGISTICS
04.2021 - 02.2022
Criminal Data Analyst
InfoMart Screening COmpany
04.2012 - 10.2019
Psychology with concentration in Forensic Psychology
Southern New Hampshire University
Construction Project Management
Kennesaw State University
Bachelor of Science in Business Administration
Barber-Scotia College
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