Catherine Chambers
Chesapeake
Summary
Determined banking professional eager to apply financial knowledge and sales negotiation skills. Collaborative individual communicates with tact and diplomacy to internal and external customers. Researches and pursues new sales prospects to build strong base of clientele. Business-minded Relationship Banker bringing extensive years of providing financial services to customers. Knowledgeable with keen eye for identifying financial needs and providing appropriate solutions. Respectful with sharp focus on customer research and informed discussions.
Overview
20
20
years of professional experience
Work History
Relationship Banker
Bank Of America
05.2022 - Current
- Assisted customers in achieving financial goals by recommending suitable products and services based on their needs.
- Sole custodian of the vault. (vault custodian)
- Assisted in training new hires
- Helped Complete OMP
- Loan applications
- Conducted comprehensive financial reviews for clients, resulting in more informed decision-making and better risk management.
- Facilitated customer transactions, including deposits, withdrawals and transfers.
RCA
United States Postal Service
12.2021 - 05.2022
- Performed daily inspection of delivery vehicles before and after each daily routine
- Completed reports of lost mail, stolen packages, or changes of address.
- Self-motivated, with a strong sense of personal responsibility.
- Skilled at working independently and collaboratively in a team environment.
- Proved successful working within tight deadlines and a fast-paced environment.
- Organized and detail-oriented with a strong work ethic.
Retail Banker II
Woodforest National Bank
12.2020 - 12.2021
- Helped customers open and close checking accounts, savings accounts, personal loans
- Followed through on risk and compliance processes and policies to safeguard customer assets, maintain privacy and act in best interest.
- Strengthened client portfolio by identifying needs and recommending suitable financial products or services.
- Generated monthly reports on customer activity and customer feedback.
- Developed strong relationships with clients, creating lasting connections that contributed to business growth.
Manager of Operations
DoorDash
03.2013 - 12.2020
- Manages business operations, builds operating dashboards, and monitors individual employee performance
- Follows prescribed routes and time schedules to meet 100% on-time delivery
- Tracks and maintains records for mileage, fuel usage, and delivery information.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
Claims Manager
Walmart Supercenter
01.2005 - 11.2012
- Oversaw day-to-day operations and special projects in a fast-paced retail setting
- Monitored in-store performance to maintain standards for service, reporting, and statutory compliance
- Investigated damage to company procedures, including hiring and employment processes.
- Collaborated with other departments to improve overall organizational effectiveness in addressing client needs.
- Enhanced customer satisfaction with timely and accurate claims resolutions.
Education
Advanced High School Diploma -
I.C. Norcom High School
No Degree - Early Childhood Education
Norfolk State University
Norfolk, VA05.2003
Skills
- Strong attention to detail
- Public speaking
- Time management
- Mediation and problem-solving
- Microsoft Office Suite
- Schedule development
- Data management
- Customer service
- Employee supervision
- Assignment delegation
- Inventory control
- Recruitment and training
- Performance review
Relationship building and management
Customer Service-Oriented
Sales expertise
Cash Handling
Timeline
Relationship Banker
Bank Of America
05.2022 - Current
RCA
United States Postal Service
12.2021 - 05.2022
Retail Banker II
Woodforest National Bank
12.2020 - 12.2021
Manager of Operations
DoorDash
03.2013 - 12.2020
Claims Manager
Walmart Supercenter
01.2005 - 11.2012
Advanced High School Diploma -
I.C. Norcom High School
No Degree - Early Childhood Education
Norfolk State University
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