Catherine Conner
Radford
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
6
6
years of professional experience
Work History
Referral Coordinator
Carilion Clinic
05.2022 - Current
- Maintained accurate records on in-progress and completed referrals, ensuring full data integrity throughout process.
- Called insurance companies to get precertification and other benefits information on behalf of patients.
- Developed and created programs and monitored effectiveness against individual participant needs.
- Tracked referral submission during facilitation of prior authorization issuance.
- Verified eligibility and compliance with authorization requirements for service providers.
Volunteer Coordinator
Intrepid Hospice
04.2021 - 05.2022
- Managed volunteer calendar and verified coverage of key roles during volunteer unavailability.
- Recruited and trained new volunteers on volunteer program goals and objectives.
- Worked with leadership staff and special committees to define volunteer mission and set standards.
- Developed volunteer policies and procedures, codes of conduct and volunteer standards.
- Evaluated strengths of team members and assessed vacancies to match volunteers with positions.
- Met with staff and department managers to maintain currency on volunteer opportunities within each department.
Front Desk Attendant
Liberty University
08.2020 - 04.2021
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
- Attended to needs of visitors by aiding and providing customer service in fast-paced environment.
- Attended to front office needs by greeting visitors and providing assistance.
Pharmacy Technician
Kroger's Pharmacy
02.2019 - 08.2020
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Calculated dosage, filled prescriptions and prepared prescription labels with absolute accuracy.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
Customer Service Specialist
Kroger
07.2017 - 02.2019
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Complied with company policies and procedures by encouraging positive and effective work environment among all employees.
- Applied basic sales strategy to engage customers and present solutions to suit individual needs.
Education
MBA - Healthcare Management
Liberty University
Lynchburg, VA05.2023
Bachelor of Science - Health Sciences
Liberty University
Lynchburg, VA12.2021
Associate of Applied Science -
New River Community College
Dublin, VA05.2020
Skills
- HIPAA Regulations
- Multi-Line Phone Proficiency
- Referral Tracking
- Referral Verification
- Medical Terminology
- MS Office Expertise
- Insurance Verification
- Administrative Duties
Timeline
Referral Coordinator
Carilion Clinic
05.2022 - Current
Volunteer Coordinator
Intrepid Hospice
04.2021 - 05.2022
Front Desk Attendant
Liberty University
08.2020 - 04.2021
Pharmacy Technician
Kroger's Pharmacy
02.2019 - 08.2020
Customer Service Specialist
Kroger
07.2017 - 02.2019
MBA - Healthcare Management
Liberty University
Bachelor of Science - Health Sciences
Liberty University
Associate of Applied Science -
New River Community College
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