Catherine Fitzgerald
Virginia Beach
Summary
Dynamic and dedicated professional with experience as a 911 Dispatcher for the City of Virginia Beach, excelling in high-pressure environments. Proven ability in critical thinking and exceptional customer service, ensuring effective emergency response. Skilled in computer-aided dispatching, enhancing operational efficiency while supporting law enforcement during critical situations.
Professional with strong background in emergency communication and crisis management. Skilled in rapid decision-making, effective communication, and critical thinking under pressure. Known for collaborative approach, adaptability, and consistent reliability. Proficient in multi-tasking, problem-solving, and maintaining composure in high-stress environments.
Overview
11
11
years of professional experience
Work History
911 Dispatcher
City of Virginia Beach
11.2023 - Current
- Monitored Police, EMS, and Fire radios to provide assistance to responding personnel.
- Assessed emergency requests and made quick judgment calls to determine appropriate action.
- Provided exceptional customer service to callers in crisis, displaying empathy while obtaining necessary information for emergency response teams.
- Recorded and tracked emergency requests utilizing computer-aided dispatch systems.
- Supported law enforcement officers during high-risk situations by providing vital background data on suspect locations or histories.
Delivery Driver
Amazon
09.2023 - 10.2023
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
Fisheries Observer
Quantech
05.2023 - 11.2023
- Increased fish population monitoring accuracy by conducting thorough data collection and reporting activities.
- Supported sustainable fishing practices by ensuring compliance with federal regulations and guidelines on multiple vessels.
- Enhanced understanding of regional fishery dynamics via consistent recording of spatial distribution patterns among target species populations.
Server
Waterman's Surfside Bar and Grille
05.2015 - 03.2020
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Education
Criminal Justice
Old Dominion University
Norfolk, VASkills
- Works Well Under Pressure
- Active listening
- Critical thinking
- Computer skills
- Decision-making
- Typing speed
- Stress tolerance
- Problem-solving
- Computer-aided dispatching
- Exceptional customer service
Timeline
911 Dispatcher
City of Virginia Beach
11.2023 - Current
Delivery Driver
Amazon
09.2023 - 10.2023
Fisheries Observer
Quantech
05.2023 - 11.2023
Server
Waterman's Surfside Bar and Grille
05.2015 - 03.2020
Criminal Justice
Old Dominion University