Summary
Overview
Work History
Education
Skills
References
Timeline
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Catherine Meadows

Richmond

Summary

Experienced Lead Technician dedicated to customer service, patient care, and team collaboration. Committed to enhancing patient experiences through effective communication and technical proficiency. I am detail-oriented, with extensive experience in optical technology and patient preparation. Proficient using Zeiss equipment and training new technicians, contributing to high-quality patient care and office efficiency.

Overview

3
3
years of professional experience

Work History

Lead Technician/Front Desk Receptionist

Insight Eyecare Center
Lakewood
10.2022 - Current
  • Managed the daily schedule by prepping patient charts for appointments, taking patients' calls, and scheduling appointments.
  • Prepped patients for appointments by updating medical history, conducting pre-testing procedures, and preliminary testing.
  • Proficiency in Zeiss equipment, such as visual fields, OCT, autorefractor, Optos and Clarus retinal cameras.
  • Managed contact lens ordering, including specialty lenses, and conducted contact lens training classes for first-time users.
  • Understanding glasses and contact lens prescriptions, using a manual lensometer to read glasses, and setting the phoropter for the doctor.
  • Collaborated with the optometrists to ensure optimal patient care.
  • Trained new technicians on equipment usage and safety protocols.
  • Verified insurance and helped patients understand their benefits.

Education

High School Diploma -

St. Catherine's Episcopal
Richmond
06-2018

Skills

  • Customer service
  • Attention to detail
  • Team collaboration
  • Contact lens fitting
  • Visual acuity testing
  • Insurance verification

References

References available upon request.

Timeline

Lead Technician/Front Desk Receptionist

Insight Eyecare Center
10.2022 - Current

High School Diploma -

St. Catherine's Episcopal

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Catherine Meadows