Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Catherine Sosa

Alexandria

Summary

Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

Overview

5
5
years of professional experience

Work History

Senior Customer Support Representative

Arcadia Solar
ALEXANDRIA
01.2023 - Current
  • Developed detailed documentation for processes and procedures related to customer support operations.
  • Maintained up-to-date records of all interactions with customers in the company's CRM system.
  • Collaborated with colleagues to develop strategies for improving overall customer experience outcomes.
  • Created reports on key performance indicators related to customer satisfaction levels.
  • Experience working in a high call volume call center environment and/or handling inquiries from the public, including responding to irate customers and resolving difficult, challenging, and/or sensitive issues with diplomacy, empathy, good judgment, patience, and professionalism.
  • Ability to operate telephone equipment, calculator, computer system, navigate within the billing system, Intranet, Internet, and retrieve information relevant to the job. Possess a valid driver’s license

Sales Representative

SUNRUN
ALEXANDIRA
03.2020 - 01.2023
  • Developed and maintained relationships with customers to ensure repeat business.
  • Negotiated pricing contracts with customers to maximize profits.
  • Analyzed market trends to identify potential sales opportunities.
  • Analyzed customer feedback to improve products and services.
  • Researched competitors' products, prices, and sales techniques.
  • Organized client visits, presentations, product demonstrations and trade shows.

Education

High School Diploma -

ALEXANDRIA CITY HIGH SCHOOL
Alexandria, VA
08-2022

Skills

  • Team collaboration
  • CRM software
  • Fluent bilingualism
  • Effective communication
  • Conflict resolution
  • Call center experience
  • Multi-line telephone operations

Languages

Spanish
Native/ Bilingual

Timeline

Senior Customer Support Representative

Arcadia Solar
01.2023 - Current

Sales Representative

SUNRUN
03.2020 - 01.2023

High School Diploma -

ALEXANDRIA CITY HIGH SCHOOL

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Catherine Sosa