Summary
Overview
Work History
Education
Skills
Timeline
Generic

Catherine Stansberry

Chesapeake

Summary

Retired Health Services Technician with the United States Coast Guard, adept at managing high-stress situations and resolving conflicts. Proven problem-solver with a keen attention to detail, enhancing customer service processes. Skilled in appointment scheduling and operations management, fostering a collaborative team environment while maintaining professionalism under pressure.

Overview

21
21
years of professional experience

Work History

Health Services Technician

United States Coast Gaurd
05.2003 - 09.2024
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Maintained confidential patient, employee and company information in compliance with company policies and regulatory requirements.
  • Maintained accurate records of customer interactions, ensuring proper documentation within the company''s database.
  • Gathered information, assessed and fulfilled callers' needs and educated on important policies and procedures.
  • Collaborated with team members to identify areas for improvement in customer service processes, implementing changes as needed.
  • Stayed calm under pressure to and successfully dealt with difficult situations.

Education

Certificate - Medical Billing And Coding

Purdue Global University
West Lafayette, IN
01-2026

Healthcare Administration

Purdue Global University
West Lafayette, IN
12-2019

Skills

  • Appointment scheduling
  • Billing procedures
  • Organizational leadership
  • Operations management
  • Problem-solving
  • Friendly, positive attitude
  • Attention to detail
  • Time management

Timeline

Health Services Technician

United States Coast Gaurd
05.2003 - 09.2024

Certificate - Medical Billing And Coding

Purdue Global University

Healthcare Administration

Purdue Global University

Similar Profiles

CREATE PROFILE
Catherine Stansberry