Cathy Talley
Howardsville
Summary
Motivated professional focused on streamlining service procedures and maximizing team productivity. Consistent in satisfying customers, building loyalty and driving retention processes. Demonstrates superb judgment in balancing customer, employee, and company objectives.
Overview
5
5
years of professional experience
1994
1994
years of post-secondary education
Work History
Customer Service Team Lead
Foodlion Grocery Store
Charlottesville
06.2020 - Current
- Supervised customer service staff to ensure excellent service standards.
- Trained new employees on store policies and customer interaction techniques.
- Resolved customer complaints efficiently to maintain satisfaction levels.
Education
Albemarle High
Charlottesville, VirginiaSkills
- Customer relationship management
- Employee training
- Complaint resolution
Timeline
Customer Service Team Lead
Foodlion Grocery Store
06.2020 - Current
Albemarle High
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