Summary
Overview
Work History
Education
Skills
Timeline
Generic

Cathy Talley

Howardsville

Summary

Motivated professional focused on streamlining service procedures and maximizing team productivity. Consistent in satisfying customers, building loyalty and driving retention processes. Demonstrates superb judgment in balancing customer, employee, and company objectives.

Overview

5
5
years of professional experience
1994
1994
years of post-secondary education

Work History

Customer Service Team Lead

Foodlion Grocery Store
Charlottesville
06.2020 - Current
  • Supervised customer service staff to ensure excellent service standards.
  • Trained new employees on store policies and customer interaction techniques.
  • Resolved customer complaints efficiently to maintain satisfaction levels.

Education

Albemarle High
Charlottesville, Virginia

Skills

  • Customer relationship management
  • Employee training
  • Complaint resolution

Timeline

Customer Service Team Lead

Foodlion Grocery Store
06.2020 - Current

Albemarle High
Cathy Talley