Cavil-Ann Taylor-King
Virginia Beach
Summary
Dynamic Supervisor at Day & Zimmerman with a proven track record in enhancing customer satisfaction and team performance. Expert in employee training and quality control. I successfully implemented strategies that reduced error rates and fostered a motivating work environment, driving productivity and compliance across departments.
Overview
27
27
years of professional experience
Work History
Supervisor
Day & Zimmerman
05.2017 - 07.2025
- Resolved customer complaints in a timely manner while ensuring customer satisfaction.
- Trained new employees on company policies and procedures.
- Tracked progress on projects and provided timely feedback to staff members.
- Monitored employee productivity levels on a regular basis to identify areas of improvement.
- Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.
- Ensured compliance with workplace safety regulations by providing training sessions for all staff members.
- Provided guidance and direction to subordinates regarding job duties and responsibilities.
- Developed strategies to improve team performance and productivity.
- Collaborated with other departments to coordinate workflow processes between teams.
- Resolved customer complaints and issues promptly, ensuring customer satisfaction and loyalty.
- Fostered a positive and motivating work environment, leading to an increase in team morale.
- Implemented quality control measures, significantly reducing error rates.
Server
Margie & Rays
01.2014 - 01.2020
- Delivered exceptional customer service in high-volume dining environment.
- Managed multiple tables efficiently, ensuring timely order delivery and guest satisfaction.
- Collaborated with kitchen staff to communicate special requests and dietary restrictions.
- Trained new servers on menu knowledge, service standards, and operational procedures.
Dispatcher / Accounts Receivable
Kellam Mechanical
01.2013 - 01.2017
- Coordinated daily dispatch operations to ensure timely delivery of services.
- Monitored real-time communication systems to track vehicle locations and statuses.
- Managed scheduling for multiple routes, optimizing resource allocation and efficiency.
- Developed contingency plans to address service disruptions and maintain operational continuity.
- Managed and maintained all Accounts Receivables for the business.
Insurance Agent
State Farm/Farmers Ins
01.2010 - 01.2012
- Developed tailored insurance solutions to meet diverse client needs and enhance customer satisfaction.
- Analyzed client portfolios to identify coverage gaps and recommend appropriate policy adjustments.
- Educated clients on insurance products, ensuring informed decision-making and compliance with regulations.
- Collaborated with underwriters to assess risk factors and establish optimal policy terms for clients.
Supervisor
GEICO, Government Employees Insurance
01.1999 - 01.2009
- Oversaw daily operations, ensuring adherence to safety protocols and quality standards.
- Trained and mentored team members on best practices and operational procedures.
- Streamlined workflow processes, resulting in improved efficiency and reduced downtime.
- Conducted regular performance evaluations, providing constructive feedback to enhance team productivity.
Education
Business
TCC / Strayer
Virginia BeachSkills
- Customer service
- Employee training
- Project management
- Performance evaluation
- Regulatory compliance
- Data analysis
- Team building
- Quality control
- Conflict resolution
- Time management
- Extremely proficient in all Microsoft programs
- Training and mentoring
- Staff management
Timeline
Supervisor
Day & Zimmerman
05.2017 - 07.2025
Server
Margie & Rays
01.2014 - 01.2020
Dispatcher / Accounts Receivable
Kellam Mechanical
01.2013 - 01.2017
Insurance Agent
State Farm/Farmers Ins
01.2010 - 01.2012
Supervisor
GEICO, Government Employees Insurance
01.1999 - 01.2009
Business
TCC / Strayer
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