Cayla Nile
Newport News
Summary
Detail-oriented professional seeking Welder role with 3 years of experience in equipment maintenance and metalwork. U.S. Military background with proven ability to conduct repairs and installations, ensuring optimal operational functionality and adherence to safety protocols. Skilled in collaborating with teams to execute high-pressure tasks, leveraging strong problem-solving and multitasking abilities. Futhermore I’m an hardworking and adaptable professional with reliable, safety-conscious mindset and many years of solid experience in warehouse operations. Proficient in operations of pallet movers, forklifts and swing-reach trucks. Expertise in shipping and receiving, loading, and unloading trucks and order picking and packing.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Fulfillment Associate
Amazon
Suffolk
03.2023 - Current
- Sorts and organizes incoming packages based on size, batch number, and type, ensuring efficient storage and retrieval.
- Performs machinery and equipment maintenance, including installation and issue diagnosis, to maintain optimal operational functionality.
- Completes detailed documentation and logs for all tasks while strictly adhering to safety protocols and hazardous material handling standards.
- Conducts repairs in carpentry, masonry, and metalwork, promptly addressing service requests and trouble calls.
12b Combat Engineer
US Army
West Point
05.2021 - Current
- Mentor junior engineers to enhance team performance and cultivate leadership and accountability in high-pressure environments.
- Operate and maintain heavy engineering equipment such as bulldozers, graders, and excavators, ensuring optimal functionality and minimizing equipment downtime.
- Lead demolition operations, safely executing controlled detonations to achieve mission objectives while minimizing risks to personnel and equipment.
- Collaborate with infantry and other units to execute joint operations, ensuring seamless coordination and effective completion of combat engineering tasks in various environments.
Team Lead
Chick-Fil-A
Hampton
10.2022 - 03.2023
- Trained and mentored new employees, achieving a 21% improvement in team efficiency and customer satisfaction scores.
- Managed daily operations, including cash handling, inventory control, and equipment maintenance, to ensure operational readiness.
- Implemented staff performance monitoring and provided real-time feedback, contributing to a positive work environment.
Customer Service Representative II
Conduent
Newport News
08.2021 - 10.2022
- Provided exceptional customer service by addressing client inquiries and resolving issues, maintaining a customer satisfaction rating of 93%.
- Managed a high volume of inbound and outbound calls, consistently exceeding performance targets and meeting all service level agreements (SLAs).
- Utilized CRM software to document customer interactions and reduce resolution times by 5% through timely and effective communication.
Education
Combination Welder - Welding
Tidewater Tech
Norfolk, VAHigh School Diploma - General Education
Heritage High School
Newport News, VASkills
- Strategic Planning
- Perceptiveness
- Multitasking
- Verbal and Written Communication Skills
- Computer Proficiency
- Blueprint Reading
- Metal Fabrication
- MIG/TIG Welding
- Manual Dexterity
- Safety Compliance
- Problem-Solving
- Attention to Detail
- Teamwork
- Inventory control
- Package sorting
- Machinery troubleshooting
- Equipment maintenance
- Team mentoring
- Communication skills
- Material identification
- Forklift operation
- Load palletizing
- Pallet assembly
- Equipment safety
- Process optimization
Certification
Secret Clearance
Timeline
Fulfillment Associate
Amazon
03.2023 - Current
Team Lead
Chick-Fil-A
10.2022 - 03.2023
Customer Service Representative II
Conduent
08.2021 - 10.2022
12b Combat Engineer
US Army
05.2021 - Current
Combination Welder - Welding
Tidewater Tech
High School Diploma - General Education
Heritage High School