Caylin Pitts
MECHANICSVILLE,VA
Summary
Results motivated professional, highly adaptable, organized, reliable, and efficient. Specializing in sales, customer service, shipping, security, transportation, and more.
Overview
10
10
years of professional experience
Work History
Dispatch Supervisor
Orbit Healthcare
05.2024 - Current
- Managed daily workloads, ensuring all available personnel were utilized effectively to meet service demands.
- Created a positive work environment through open communication channels and fostering teamwork among staff members.
- Streamlined dispatch operations by implementing efficient scheduling and routing strategies.
- Evaluated and adjusted over 25 routes based on daily needs, available workers, traffic hazards, and weather conditions.
- Kept up-to-date on local geography, landmarks, and roadways to provide accurate directions to responding units in realtime.
Notary Signing Agent
Self-employed
12.2017 - Current
- Checked documents and identifying credentials for all parties.
- Updated journal with names and dates for permanent record.
- Supported timely and accurate administrative task completion.
- Looked for signs of fraud or coercion and refused notarization.
- Managed digital databases and physical file systems.
- Administered oath to document signers to obtain affirmation of truth.
Insurance Agent
Teleperformance USA
06.2022 - 01.2025
- Responded to customer calls swiftly to resolve issues and answer questions.
- Efficiently managed policy renewals, ensuring timely processing and accurate coverage updates.
- Cross-sold insurance products to existing clients to reach sales targets.
- Educated clients on the importance of adequate insurance coverage, fostering trust and loyalty among the existing client base.
Dispatch
Richmond Express
04.2021 - 04.2024
- Coordinated scheduling in high-volume environment.
- Improved emergency response times by optimizing dispatch protocols and procedures.
- Streamlined dispatch processes by integrating GPS tracking technology into daily operations.
- Received new orders, prepared documentation and assigned personnel.
- Proved successful working within tight deadlines and fast-paced atmosphere.
Unarmed Security Officer
Allied Universal Security Services
11.2020 - 05.2021
- Prevented crimes by immediately reporting all unusual, unauthorized and illegal activity on premises.
- Watched different facility areas from central location via different CCTV feeds, obtaining maximum coverage of important areas.
- Directed guests around building and answered accessibility questions.
- Verified each individual's right to enter restricted areas and denied access to unauthorized persons.
- Secured entrances and exits by maintaining physical presence and carefully monitoring CCTV.
Manager
The UPS Store Inc.
09.2017 - 04.2021
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Set and enforced policies focused on increasing team productivity and strengthening operational efficiency.
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
- Monitored scheduled shipment dates to achieve timely delivery, expediting as necessary and communicating variances to customers.
- Orchestrated efficient routing by producing accurate shipping documentation and package labels.
- Performed store opening, closing and shift change actions, including completing accurate shift change logs, to keep operations efficient and current.
- Onboarded new employees with training and new hire documentation.
- Collaborated with claims department and industry anti-fraud organizations to resolve claims.
- Maintained payroll information by calculating, collecting and entering data.
Associate
Uhaul Moving And Storage
02.2015 - 06.2017
- Delivered high level of assistance by locating products and checking store system for merchandise at other sites.
- Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue.
- Tracked stock using company inventory management software.
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Liaised with customers and recommended specific products and specials, aligning with individual needs, requirements and specifications.
Skills
- Legible report writing
- Cross-Functional Collaboration in Dispatch
- Licensed Notary Professional
- Licensed Loan Signing Agent
- Project Coordination Expertise
- Professional Call Etiquette
- Proficient in Shipping Protocols
- POS System Specialist
- Exceptional Client Support
- Extensive Experience in Security Operations
- Support Ticket Resolution
- Licensed Insurance Professional
Timeline
Dispatch Supervisor
Orbit Healthcare
05.2024 - Current
Insurance Agent
Teleperformance USA
06.2022 - 01.2025
Dispatch
Richmond Express
04.2021 - 04.2024
Unarmed Security Officer
Allied Universal Security Services
11.2020 - 05.2021
Notary Signing Agent
Self-employed
12.2017 - Current
Manager
The UPS Store Inc.
09.2017 - 04.2021
Associate
Uhaul Moving And Storage
02.2015 - 06.2017
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