Caylin Pitts
MECHANICSVILLE,VA
Summary
Operations and dispatch professional with experience coordinating daily workloads, routing, and customer support in fast-paced settings. Known for adjusting routes, keeping accurate records, and maintaining clear communication to support safe, efficient service delivery.
Overview
9
9
years of professional experience
Work History
Dispatch Supervisor
Orbit Healthcare
05.2024 - Current
- Streamlined dispatch operations by implementing efficient scheduling and routing strategies.
- Managed daily workloads, optimizing personnel utilization to effectively meet service demands.
- Evaluated and adjusted routes based on daily conditions and available workers.
- Kept up-to-date on local geography, landmarks, and roadways to provide accurate directions to responding units in real time.
- Fostered teamwork and open communication, enhancing work environment for staff members.
Notary Signing Agent
Self-employed
12.2017 - Current
- Verified documents and credentials for all parties to ensure compliance.
- Updated journal with names and dates for permanent record.
- Facilitated timely and accurate completion of administrative tasks to maintain workflow.
- Inspected documents for signs of fraud or coercion.
- Managed digital databases and physical file systems.
- Administered oath to document signers to obtain affirmation of truth.
Residential Aide
Intercept Health
Richmond, VA
04.2024 - 09.2026
- Assisted with daily living activities and personal care tasks.
- Reinforced treatment goals through consistent guidance and respectful interaction.
- Administered medications at a healthcare facility following physician orders and care plans.
- Documented medication administration in MAR and facility records.
- Monitored client behavior and reported concerns to clinical staff.
Insurance Agent
Teleperformance USA
06.2022 - 01.2025
- Cross-sold insurance products to existing clients, contributing to sales targets and overall revenue growth.
- Educated clients on the importance of adequate insurance coverage, fostering trust and loyalty among the existing client base.
- Efficiently managed policy renewals, ensuring timely processing and accurate coverage updates.
- Resolved customer issues and answered questions promptly, enhancing client satisfaction.
Dispatch
Richmond Express
04.2021 - 04.2024
- Improved emergency response times by optimizing dispatch protocols and procedures.
- Streamlined dispatch processes by integrating GPS tracking technology into daily operations.
- Coordinated scheduling to optimize resource allocation in high-volume environment.
- Managed order intake, prepared documentation, and assigned personnel to ensure timely service delivery.
- Proved successful working within tight deadlines and fast-paced atmosphere.
Unarmed Security Officer
Allied Universal Security Services
11.2020 - 05.2021
- Monitored facility areas through multiple CCTV feeds from a central location to ensure comprehensive surveillance coverage.
- Secured entrances and exits by maintaining physical presence and carefully monitoring CCTV.
- Verified individual access to restricted areas, denying entry to unauthorized persons to enhance security.
- Reported unusual, unauthorized, and illegal activity on premises to prevent potential crimes.
- Directed guests around building and answered accessibility questions.
Manager
The UPS Store Inc.
09.2017 - 04.2021
- Established and enforced policies that enhanced team productivity and streamlined operational efficiency.
- Cultivated loyal customer base through proactive management of customer service strategies.
- Oversaw cash intake and deposit records, ensuring accuracy and minimizing discrepancies.
- Performed store opening, closing and shift change actions, including completing accurate shift change logs, to keep operations efficient and current.
- Facilitated onboarding process for new employees, including training and documentation completion. with training and new hire documentation.
- Monitored scheduled shipment dates to achieve timely delivery and communicated variances to customers.
- Orchestrated efficient routing by producing accurate shipping documentation and package labels.
- Collaborated with claims department and industry anti-fraud organizations to resolve claims.
- Maintained payroll information by calculating, collecting and entering data.
Education
Some College (No Degree) - Psychology
University of Maryland Global Campus
Hyattsville, MD10-2026
Skills
- Route Optimization
- Route planning
- Logistics coordination
- Operational Coordination
- Insurance Processing
- Incident reporting
- Record keeping
- Crisis Management
- Route planning
Timeline
Dispatch Supervisor
Orbit Healthcare
05.2024 - Current
Residential Aide
Intercept Health
04.2024 - 09.2026
Insurance Agent
Teleperformance USA
06.2022 - 01.2025
Dispatch
Richmond Express
04.2021 - 04.2024
Unarmed Security Officer
Allied Universal Security Services
11.2020 - 05.2021
Notary Signing Agent
Self-employed
12.2017 - Current
Manager
The UPS Store Inc.
09.2017 - 04.2021
Some College (No Degree) - Psychology
University of Maryland Global Campus