Ceasiah Holmes
Chesterfield
Summary
Healthcare professional prepared for role in phlebotomy with strong foundation in patient care and specimen collection. Proven track record of handling blood draws and maintaining high standards of hygiene. Known for excellent teamwork and ability to adapt to changing clinical needs, ensuring consistent results and patient satisfaction.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Health Insurance Representative
Maximus Federal Services
09.2023 - Current
- Utilized standard technology such as telephone, e-mail and web browser to perform job duties
- Provided knowledgeable responses to telephone inquiries regarding Medicare and Marketplace
- Assisted caller with filling out online application and submitting it electrically to plan providers for processing
- Maintained up to knowledge of CMS regulations and polices
Phlebotomist
Octapharma Plasma Center
03.2021 - 08.2023
- Enhanced patient experience through compassionate care and communication during blood draw procedures.
- Maintained a high level of accuracy in labeling and tracking specimens, ensuring proper testing and timely results.
- Centrifuged blood samples as outlined in clinical protocols.
- Tracked collected specimens by initialing, dating, and noting times of collection.
Medical Transportation Dispatcher
Southeast Transportation
01.2019 - 04.2021
- Answers phones for Medicaid eligible requests for non-emergency discharges, ride requests, and dispatch estimated time of arrivals
- Provides information for provider, along with projected service times while transferring calls to appropriate regional team members
- Created schedules and dispatched drivers to various sites in Virginia
- Spoke with customers to ensure that expectations regarding deliveries had been met or exceeded
Customer Service Representative
Best Buy Inc
09.2016 - 12.2018
- Process transactions such as new orders, returns & exchanges, releases, etc In a timely and efficient manner
- Support the Sales Specialists through customer follow up, scheduling deliveries, reconciling purchase orders, stock checks
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor
- Uphold strict quality control policies and procedures during customer interactions
Education
Associate of Applied Science - Nursing Administration
Richard Bland Collage of William And Mary
Petersburg, VA05-2027
Phlebotomy Tech -
Medical Educators
Midlothian, VA12-2020
Skills
- Documentation and recordkeeping
- Medical terminology
- Regulatory compliance awareness
- Venipuncture
- Patient care
- Order of draw
- Customer service
- Claims processing
- Attention to detail
- Data entry
- Appointment scheduling
Accomplishments
- Supervised team of six staff members.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Certification
- Phlebotomy Technician (PT), 2021
- Licensed Auto Salesmen, 2017
Timeline
Health Insurance Representative
Maximus Federal Services
09.2023 - Current
Phlebotomist
Octapharma Plasma Center
03.2021 - 08.2023
Medical Transportation Dispatcher
Southeast Transportation
01.2019 - 04.2021
Customer Service Representative
Best Buy Inc
09.2016 - 12.2018
Associate of Applied Science - Nursing Administration
Richard Bland Collage of William And Mary
Phlebotomy Tech -
Medical Educators
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