Cerenity Smith
Hampton
Summary
Results-oriented Analyst skillful in managing and breaking down large volumes of information. Proactive at heading off issues in operations, workflow and production by uncovering trends affecting business success. Detail-focused Data Analyst with knowledge in data warehousing, process validation and business needs analysis. Proven to understand customer requirements and translate into actionable project plans. Dedicated and hard-working with passion for Big Data. Quality-oriented professional with 5+ years of experience and proven knowledge of being committed to maintaining professional relationships with clients to increase profitability and drive business results. Effective project leader and problem solver with advanced programming skills and a hard working mentality. Seeking to apply expertise and extensive experience in any position to take on a challenging new role with a growing team.
Overview
5
5
years of professional experience
Work History
Text Data Labeling Analyst (REL) Temp
Ampcus Inc
10.2023 - 12.2023
- Annotated and labeled various data types for NFCU, including text/contracts, according to predefined guidelines and standards
- Implemented quality control measures to verify correctness of annotations
- Developed deep understanding of domain and context of data being annotated
- Worked closely with Data Scientists and other team members to comprehend project requirements and deliver annotated datasets
- Provided feedback to improve annotation guidelines and processes
- Adhered to project timelines and deadlines
- Assisted in creating and refining annotation guidelines
- Stayed informed about latest trends and advancements in data annotation tools and techniques.
Data Entry Business Operations Specialist (Temp)
Russell Tobin & Associates
08.2023 - 12.2023
- Worked within the new corporate Salesforce instance to manage manual processes and data entry related to deals, quotes, and contracts
- Supported the Renewals function by preparing initial quotes for customers approaching their annual renewal
- Created and merged quotes, validated order information, and verified payment terms
- Provided accurate price quotes and assisted with proposals
- Responsible for complex quote configuration, compliance, and order flows
- Reviewed and validated contract request intake form
- Escalated issues and responded to escalations
- Supported media sales operations
- Monitored business reports and provided post-campaign details to clients
- Collaborated with sales consultants to develop schedule proposals
- Attended job-related training
- Worked with internal and external stakeholders
- Assigned work to others
- Handled data processing tasks with accuracy and efficiency.
Media Sales Operations Specialist (Temp)
Artech, LLC
08.2023 - 12.2023
- Reviewed incoming orders and collaborated with Sales to maximize open inventory and rate pricing strategies
- Submitted advertising orders and ensured creative files and instructions are submitted and approved
- Investigated pre-empted spots and submitted makegood solutions
- Responded to customers' questions and requests
- Monitored business reports and took action to engage clients
- Provided post-campaign details and offered expertise in fulfillment optimization solutions
- Collaborated with sales consultants to develop schedule proposals
- Attended job-related training
- Worked with internal and external stakeholders
- Assigned work to others.
Sr Data Annotation/AIML Implementation Specialist (Data QA Annotator) Temp
ETEK Solutions
12.2022 - 10.2023
- Annotated and labeled various data types for KPMG and ICERTIS, including text/contracts, images, audio, and video, according to predefined guidelines and standards
- Implemented quality control measures to verify correctness of annotations
- Developed deep understanding of domain and context of data being annotated
- Worked closely with Data Scientists and other team members to comprehend project requirements and deliver annotated datasets
- Provided feedback to improve annotation guidelines and processes
- Adhered to project timelines and deadlines
- Assisted in creating and refining annotation guidelines
- Stayed informed about latest trends and advancements in data annotation tools and techniques
- Implemented solutions to connect/acquire data from ERP, third-party, and home-grown systems
- Developed automations for wrangling unstructured data
- Developed interactive dashboards and visualizations
- Provided program and initiative level analysis
- Helped identify and implement improvements in data management and processes
- Worked with internal and external stakeholders to identify improvement areas
- Demonstrated expertise in Information Systems.
Data Processing Clerk (Temp)
Insight Global
06.2023 - 09.2023
- Kept control of records and scheduled data to be processed
- Examined and audited data for discrepancies
- Identified and implemented best practices for maintaining data
- Ensured accuracy and reliability of data
- Lead the elimination of duplicate accounts
- Reviewed and validated data from internal and external sources
- Enforced processes for accountability related to Data Quality Improvement Program
- Developed and maintained strong working relationships
- Assisted in research projects
- Used systems such as Blackbaud CRM and fundraising software.
Implementation Data Entry Specialist/ISP (Configuration/Install Support Tech) Temp
Envysion
05.2022 - 05.2023
- Managed and recorded information within Salesforce CRM
- Provided basic data entry and administrative support
- Managed and maintained CRM data hygiene
- Reviewed and validated data from internal and external sources
- Leveraged critical thinking skills to resolve cases
- Managed contract execution process
- Worked in video-based SaaS technology solutions
- Moved data within SaaS based Business Intelligence platform and Salesforce CRM
- Troubleshot technical issues
- Trained team members
- Ensured solution integration and technical standards
- Provided technical support
- Identified and implemented best practices for maintaining data
- Assisted in research projects.
Senior Data Entry Clerk/Invoice Processor (Temp)
Cigna Corporate Services, LLC
01.2022 - 05.2022
- Completed data entry tasks with accuracy and efficiency
- Entered data into Ariba/SAP/ICERTIS system
- Scanned documents and saved in database
- Compiled and reviewed data for accuracy
- Managed documents and filing process
- Corrected data entry errors
- Verified data files
- Reviewed and updated records
- Identified data entry errors
- Added documents to file records
- Produced monthly reports
- Scrubbed data for errors
- Worked with multiple contracts including MSA & SOW.
Data Entry Account Manager/Contract Creator
Verizon Connect (Fleetmatics LLC)
01.2020 - 01.2022
- Updated customer files
- Calculated rate changes, retroactive adjustments, unit amounts, and contract terms
- Entered numerical data into databases
- Managed and recorded information within Salesforce CRM
- Created contracts/end user accounts in Salesforce CRM
- Organized logistics and materials for meetings
- Developed and maintained strong working relationships with clients
- Handled logistics, catering, agendas, and travel arrangements
- Managed office systems
- Managed mail and correspondence
- Used QuickBooks
- Verified accuracy of data
- Supported multiple departments
- Documented completed work
- Produced reports
- Managed records
- Processed invoices.
Senior Help Desk Technician (Temp)
CVS Health
02.2021 - 12.2021
- Conducted tests of components and systems
- Performed evaluations of equipment performance
- Implemented, configured, and optimized safety standards
- Assisted pharmacists and filled prescriptions
- Provided Tier 2 IT support
- Documented transactions and support interactions
- Loaded software and configured hardware for new employees
- Resolved system and hardware issues
- Translated technical issues for non-technical users
- Managed call flow
- Applied knowledge of market and products
- Installed, configured, and troubleshooted networks
- Familiar with various protocols and systems.
Technical Support/Chat Representative
Verizon Fios
01.2019 - 01.2021
- Closed sales and prepared contracts
- Monitored systems and troubleshooted areas
- Documented transactions and support interactions
- Helped streamline repair processes
- Responded to support requests and performed basic troubleshooting tasks
- Processed payments
- Managed high call volume
- Installed, configured, and maintained IT systems
- Managed internal knowledge bases
- Monitored systems and input commands
- Provided technical support
- Resolved malfunctions
- Configured hardware and software
- Broke down and evaluated user problems
- Patched software and installed new versions
- Troubleshot technical issues
Education
High school diploma -
Smithfield High School
Smithfield, VASkills
- 55 WPM
- Trilingual (Spanish, Latin, English)
- 10 Key Alphanumeric/Numeric Data Entry
- Salesforce
- Blackbaud CRM
- Software Troubleshooting
- Live Chat
- Cloud Computing
- Google Docs
- ServiceNow (SNOW)
- Ariba/ABBYY
- Analysis skills
- ICERTIS
- SAP ERP
- Microsoft Excel (V LOOKUPS, PIVOT TABLES, & MORE)
- DevOps
- Cloud infrastructure
- NetSuite ERP Systems
- SAP SaaS
- Accounts receivable
Timeline
Text Data Labeling Analyst (REL) Temp
Ampcus Inc
10.2023 - 12.2023
Data Entry Business Operations Specialist (Temp)
Russell Tobin & Associates
08.2023 - 12.2023
Media Sales Operations Specialist (Temp)
Artech, LLC
08.2023 - 12.2023
Data Processing Clerk (Temp)
Insight Global
06.2023 - 09.2023
Sr Data Annotation/AIML Implementation Specialist (Data QA Annotator) Temp
ETEK Solutions
12.2022 - 10.2023
Implementation Data Entry Specialist/ISP (Configuration/Install Support Tech) Temp
Envysion
05.2022 - 05.2023
Senior Data Entry Clerk/Invoice Processor (Temp)
Cigna Corporate Services, LLC
01.2022 - 05.2022
Senior Help Desk Technician (Temp)
CVS Health
02.2021 - 12.2021
Data Entry Account Manager/Contract Creator
Verizon Connect (Fleetmatics LLC)
01.2020 - 01.2022
Technical Support/Chat Representative
Verizon Fios
01.2019 - 01.2021
High school diploma -
Smithfield High School
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