Cecely Houston
LabCorp
Portsmouth
1
Certification
12
years of professional experience
Detail-oriented Laboratory Professional experienced in patient communication and clinical laboratory processes. Enhanced operational efficiency through effective quality control measures and adherence to safety standards. Committed to delivering high-quality patient care and proficient in performing EKGs and interpreting results to support accurate diagnoses.
Work History
Specimen Processor
1 Year 2 Months- Processed and labeled specimens for accurate identification and tracking.
- Operated laboratory equipment for specimen preparation and analysis.
- Conducted quality control checks to ensure sample integrity and compliance with protocols.
- Ensured compliance with all relevant safety protocols while handling biohazardous materials during specimen processing tasks.
- Maintained detailed records of specimen processing activities for regulatory compliance.
- Trained new staff on standard operating procedures and best practices.
- Developed strong relationships with internal departments, facilitating smooth communication channels for expedited issue resolution regarding specimens or testing requirements.
Customer Service Representative
10 Years 7 Months- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Enhanced customer satisfaction by providing tailored product recommendations and solutions.
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Coordinated with team members to ensure timely resolution of customer issues.
- Assisted in training new staff on customer service protocols and system navigation.
- Maintained accurate records of customer interactions within CRM systems for reference.
Education
Bachelor of Science - Business
CET
Skills
Clinical laboratory experience
Laboratory safety protocols
HIPAA compliance
Electrocardiogram interpretation
EKG certification
Lead placement
CPR/AED certified
Basic life support
Workload prioritization
Critical thinking
Active listening
Active listening
Certification
- CET - EKG Technician
- First Aid/CPR Certified
Timeline
Specimen Processor
LabCorp
01.2024 - 03.2025Read More
Customer Service Representative
Lowes
03.2013 - 10.2023Read More
Tidewater Community College
CET
Read More
Norfolk State University
Bachelor of Science from Business
Read More