Summary
Overview
Work History
Education
Skills
Certification
Awards
Timeline
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Chad Broeker

Monroe

Summary

Experienced in customer relationship management and team leadership, with a proven track record in sales management and staff development. Skilled in decision-making and time management, ready to leverage expertise in customer service to excel. Committed to building strong client relationships in a dynamic environment.

Overview

32
32
years of professional experience
1
1
Certification

Work History

Manager

Tobeys Pawn
03.2013 - Current
  • Mentored and trained new employees on company policies and procedures.
  • Provided support for customers by addressing complaints quickly and efficiently, displaying exceptional customer service skills.
  • Managed daily operations, exhibiting excellent multitasking capabilities.
  • Coached and motivated team, driving sales and delivering exceptional customer service.
  • Licensed in the state of Virginia to sell firearms.
  • Responsible for opening and closing of store daily, counting and balance of tills.
  • Made deposit and withdrawals from bank as well as a signer on account
  • Face to face sales and pawns with customers
  • Order inventory and put into system for sale

Business Owner

Time Out Lounge
01.2007 - 01.2013
  • Managed the daily operations related to customer service, inventory management, and marketing.
  • Negotiated contracts and agreements with business partners, vendors, and customers.
  • Kept operating expenses low with good business controls.
  • Developed print advertising, social media campaigns, and networking events to deliver messages to target audience.
  • Provided customer service to patrons
  • Booked entertainment for the bar

Manager

Ahi Grill
01.2006 - 01.2007
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Cross-trained existing employees to maximize team agility and performance.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Accomplished multiple tasks within established timeframes.
  • Controlled costs to keep business operating within budget and increase profits.
  • Managed and motivated employees to be productive and engaged in work.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.

Sales Representative

National Distributors
09.1998 - 01.2006
  • Communicated product features, advantages, and benefits to customers.
  • Utilized persuasive communication techniques to close deals quickly and efficiently.
  • Managed customer accounts by providing accurate information on product availability and pricing.
  • Sales call on chains and c-stores
  • Adapted to and remained flexible in changing, fast-paced work environment.
  • Conducted regular follow ups with customers post purchase to ensure satisfaction and gauge loyalty levels.
  • Built strong relationships with key decision makers within target organizations in order to increase sales opportunities.
  • Maintained an up-to-date knowledge of industry developments and changes in competitive landscape.

Gunner's Mate

USN
06.1993 - 03.1997
  • Performed daily maintenance checks to ensure system reliability and accuracy.
  • Utilized technical manuals to troubleshoot malfunctions on a variety of weapons systems.
  • Maintained a high degree of proficiency in the use of specialized weapons systems and associated hardware.
  • Worked the range during qualifications of ships crew.
  • Stood security watch armed and unarmed
  • Drove the ship while out at sea.
  • Served on the Honor Guard funeral detail conducted over 200 funerals.
  • Weapons Petty officer
  • Training petty officer

Education

Criminal Justice in Criminology -

J Sargent Reynolds
Richmond, VA

Skills

  • Customer service
  • Team leadership
  • Time management
  • Decision-making
  • Staff management
  • Relationship building
  • Customer relationship management (CRM)
  • Sales management

Certification

License to sell firearms in Virginia

Awards

Navy Achievement medal, Navy Good conduct medal

Timeline

Manager

Tobeys Pawn
03.2013 - Current

Business Owner

Time Out Lounge
01.2007 - 01.2013

Manager

Ahi Grill
01.2006 - 01.2007

Sales Representative

National Distributors
09.1998 - 01.2006

Gunner's Mate

USN
06.1993 - 03.1997

Criminal Justice in Criminology -

J Sargent Reynolds

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Chad Broeker