Chad Davis
Midlothian
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Customer-focused individual with a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes.
Overview
19
19
years of professional experience
2
2
years of post-secondary education
Work History
Senior Counter Sales
R.E. Michel Co.
Richmond
09.2024 - Current
- Ordering Grey Metal, CD trucks.
- Adjusting OPs and OQs when needed.
- Identified needs of customers promptly and efficiently.
- Assisted with customer requests and answered questions to improve satisfaction.
- Researching and helping customers with finding parts and answers to their questions.
- Completed day-to-day duties accurately and efficiently.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Maintained updated knowledge through continuing education and advanced training.
Counter Sales 2
R E Michel Co
Richmond
09.2020 - 09.2024
- Completed day-to-day duties accurately and efficiently.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Identified needs of customers promptly and efficiently.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Assisted with customer requests and answered questions to improve satisfaction.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Worked effectively in team environments to make the workplace more productive.
BRCS1
R E Michel Co.
Richmond
09.2018 - 09.2020
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Started doing the cash report and closing duties.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- contacting vendors to get pricing and availability for parts that customers need.
Branch Driver
R E Michel Co.
Farmville
09.2007 - 01.2014
- Delivered products to customers while following safety regulations and company policies.
- Maintained vehicle cleanliness and performed routine inspections for operational readiness.
- Pulled and loaded customers orders.
- Check in trucks and put material away.
- Helped customers on the counter.
Education
Certificate of Technical Studies - HVAC/R/ Electrical
John Tyler Community College
Chester, VA 08.2014 - 05.2016
Skills
- Ordering parts
- Customer service
- Problem solving
- Team collaboration
- Adjusting OP’s and OQ’s
- Warranties
- Special orders
- Showroom shelving adjustments
- Pulling orders
- Ordering CD trucks and grey metal trucks
- Closing branch duties
Timeline
Senior Counter Sales
R.E. Michel Co.
09.2024 - Current
Counter Sales 2
R E Michel Co
09.2020 - 09.2024
BRCS1
R E Michel Co.
09.2018 - 09.2020
Certificate of Technical Studies - HVAC/R/ Electrical
John Tyler Community College
08.2014 - 05.2016
Branch Driver
R E Michel Co.
09.2007 - 01.2014