Chad Tinsley
Mechanicsville
Summary
Goal-oriented and reliable claims management professional with over a decade of experience in the travel insurance industry. Proven track record in people leadership, process improvement, regulatory compliance, and litigation support. Adept at defining and implementing operational strategies, driving performance, and leading transformational initiatives. Known for building strong relationships, mentoring teams, and consistently exceeding performance metrics in dynamic environments.
Overview
15
15
years of professional experience
Work History
Senior Travel Expert, Process Re-engineering & Performance
Allianz Global Assistance
Richmond
06.2024 - Current
- Lead global operational assessments within the Travel line of business to identify opportunities for enhanced efficiency and service delivery
- Develop and execute strategic action plans to improve operational performance and customer experience across business units
- Define and drive key performance indicators (KPIs) to measure success and ensure alignment with organizational goals
- Evaluate platform leadership effectiveness and contribute to talent and capability assessments across operational teams
- Engage stakeholders, aligning on business trends, goals, and improvement strategies
- Provide change management leadership, delivering conceptual frameworks and guiding analysis to support impactful solutions
- Lead and participate in recurring project meetings and Steering Committees, presenting progress and insights to C-level stakeholders at both local and global levels
Manager, Claims
Allianz Global Assistance
Richmond
07.2022 - 06.2024
- Led Claims Support Staff across high-impact functions: claim appeals, regulatory complaints, executive escalations, special investigations, recovery/subrogation, and more
- Process owner for claims adjudication; drove process improvements and performance initiatives
- Managed team performance, setting standards and tracking metrics
- Served as an expert witness and legal advisor in litigation and audit matters
- Ensured compliance with internal and external audit requirements
Consumer Advocacy and Complaint Management Specialist
Allianz Global Assistance
Richmond
11.2017 - 07.2022
- Represented the organization in small claims litigation and regulatory response efforts
- Handled escalated complaints for senior leadership, identifying systemic issues and creating solutions
- Drafted regulatory responses for government agencies and departments of insurance
- Developed and implemented remediation plans and performance improvements
- Partnered with leadership for company-wide service and claims process enhancements
Claims Examiner / Senior Claims Examiner
Allianz Global Assistance
Richmond
07.2012 - 11.2017
- Reviewed and adjudicated travel insurance claims with a focus on quality and compliance
- Handled escalated issues and provided expert support to associates and leadership
- Trained and mentored new hires; assisted with management projects
- Ranked consistently in the top tier for department productivity and quality
Account Executive
Atlantic Coast Consulting
Glen Allen
02.2010 - 06.2012
- Directed B2B sales and managed a team of up to 15 client managers
- Conducted interviews, training, and performance coaching
- Achieved top rankings in sales and recruitment metrics
- Led daily sales meetings and supported the professional development of junior team members
Education
BS - Criminal Justice
Virginia Commonwealth University
Richmond, VA06.2009
High School Diploma -
Hermitage High School
Richmond, VA06.2006
Skills
- Travel Insurance Claims Management
- Regulatory and Legal Compliance
- Process Improvement and Implementation
- Root Cause Analysis
- Performance management
- Litigation Support and Expert Testimony
- Relationship building and cross-functional leadership
- Escalation Handling and Customer Advocacy
- Customer experience
Timeline
Senior Travel Expert, Process Re-engineering & Performance
Allianz Global Assistance
06.2024 - Current
Manager, Claims
Allianz Global Assistance
07.2022 - 06.2024
Consumer Advocacy and Complaint Management Specialist
Allianz Global Assistance
11.2017 - 07.2022
Claims Examiner / Senior Claims Examiner
Allianz Global Assistance
07.2012 - 11.2017
Account Executive
Atlantic Coast Consulting
02.2010 - 06.2012
BS - Criminal Justice
Virginia Commonwealth University
High School Diploma -
Hermitage High School
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