Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Timeline
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Chakelia Gilmore

ALEXANDRIA

Summary

Dynamic professional with a proven track record at Uber, excelling in customer service and operational efficiency. Leveraged strong navigation skills to optimize routes, achieving high customer satisfaction ratings. Recognized for flexibility and problem-solving abilities, enhancing driver partner retention and ensuring compliance with safety standards. Committed to delivering exceptional service in fast-paced environments.

Overview

21
21
years of professional experience
1
1
Certification

Work History

Uber Partner

Uber
03.2016 - Current
  • Coordinated driver schedules to optimize ride availability and reduce wait times.
  • Implemented strategies to enhance driver partner satisfaction and retention rates.
  • Analyzed performance metrics to identify areas for operational improvement.
  • Developed training programs for onboarding new drivers, ensuring compliance with Uber standards.
  • Drove efficiency in operations by refining processes that reduced overall service delivery time.
  • Improved customer satisfaction by providing prompt and professional service as an Uber Partner.
  • Handled ride requests professionally, respecting privacy boundaries of both riders and drivers.
  • Used GPS to determine fastest route to destinations in order to save riders money and maximize availability.
  • Cleaned and sanitized rideshare vehicle to avoid germ and infection spread.
  • Achieved high customer ratings on post-trip surveys for timeliness, vehicle cleanliness, and customer service.

Care Assistant

Alexandria Healthcare for Women
01.2005 - 10.2023
  • Assisted patients with daily living activities, ensuring comfort and safety.
  • Monitored patient health, documenting changes for healthcare professionals.
  • Administered medications according to prescribed schedules, maintaining compliance with protocols.
  • Collaborated with multidisciplinary teams to develop customized care plans for residents.
  • Trained new staff in best practices for patient care and operational procedures.

Education

High School Diploma -

Richmond Senior High
North Carolina
06-1998

Skills

  • Flexibility
  • Punctuality
  • Cleanliness
  • Situational awareness
  • Driving safety
  • Strong navigation
  • Route planning
  • Map reading
  • Time management
  • Passenger transportation
  • Emergency response
  • Safe driving
  • Clean driving record
  • Customer service
  • Problem-solving
  • Multitasking and organization
  • Safety awareness

Accomplishments

  • Documented and resolved ISSUE which led to POSITIVE out comes
  • Supervised team of 12 staff members.


  • Resolved product issue through consumer testing.

Certification

  • Certified CPR

Languages

English
Full Professional

Timeline

Uber Partner

Uber
03.2016 - Current

Care Assistant

Alexandria Healthcare for Women
01.2005 - 10.2023

High School Diploma -

Richmond Senior High
Chakelia Gilmore