Chakelia Gilmore
ALEXANDRIA
Summary
Dynamic professional with a proven track record at Uber, excelling in customer service and operational efficiency. Leveraged strong navigation skills to optimize routes, achieving high customer satisfaction ratings. Recognized for flexibility and problem-solving abilities, enhancing driver partner retention and ensuring compliance with safety standards. Committed to delivering exceptional service in fast-paced environments.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Uber Partner
Uber
03.2016 - Current
- Coordinated driver schedules to optimize ride availability and reduce wait times.
- Implemented strategies to enhance driver partner satisfaction and retention rates.
- Analyzed performance metrics to identify areas for operational improvement.
- Developed training programs for onboarding new drivers, ensuring compliance with Uber standards.
- Drove efficiency in operations by refining processes that reduced overall service delivery time.
- Improved customer satisfaction by providing prompt and professional service as an Uber Partner.
- Handled ride requests professionally, respecting privacy boundaries of both riders and drivers.
- Used GPS to determine fastest route to destinations in order to save riders money and maximize availability.
- Cleaned and sanitized rideshare vehicle to avoid germ and infection spread.
- Achieved high customer ratings on post-trip surveys for timeliness, vehicle cleanliness, and customer service.
Care Assistant
Alexandria Healthcare for Women
01.2005 - 10.2023
- Assisted patients with daily living activities, ensuring comfort and safety.
- Monitored patient health, documenting changes for healthcare professionals.
- Administered medications according to prescribed schedules, maintaining compliance with protocols.
- Collaborated with multidisciplinary teams to develop customized care plans for residents.
- Trained new staff in best practices for patient care and operational procedures.
Education
High School Diploma -
Richmond Senior High
North Carolina06-1998
Skills
- Flexibility
- Punctuality
- Cleanliness
- Situational awareness
- Driving safety
- Strong navigation
- Route planning
- Map reading
- Time management
- Passenger transportation
- Emergency response
- Safe driving
- Clean driving record
- Customer service
- Problem-solving
- Multitasking and organization
- Safety awareness
Accomplishments
- Documented and resolved ISSUE which led to POSITIVE out comes
- Supervised team of 12 staff members.
- Resolved product issue through consumer testing.
Certification
- Certified CPR
Languages
English
Full Professional
Timeline
Uber Partner
Uber
03.2016 - Current
Care Assistant
Alexandria Healthcare for Women
01.2005 - 10.2023
High School Diploma -
Richmond Senior High