Chandrika Lee
Virginia Beach
Overview
15
15
years of professional experience
Work History
Patient Access Representative
Sentara Leigh Hospital
Norfolk, VA
07.2022 - Current
- Managed patient registration processes ensuring accuracy and compliance with hospital protocols.
- Coordinated insurance verification to streamline patient access and minimize billing issues.
- Facilitated communication between departments to improve patient flow and address inquiries promptly.
- Resolved patient concerns effectively, contributing to increased satisfaction ratings in service delivery.
- Implemented process improvements that reduced wait times for patients during registration procedures.
- Led initiatives to enhance data accuracy in patient records, supporting quality care standards.
CSR II
Conduent
07.2020 - 06.2022
- Responsible for assisting agents when they need questions answered about FSA benefits
- Took escalated calls from members who had issues with their benefits
CSR
Ibex Global
09.2019 - 07.2020
- Ensure customer satisfaction through effective call resolution
- Carefully listen to and understand the customers issues
- Probe and isolate issue causes
- Utilize available resources to identify appropriate solutions for customers
- Explain product features and benefits
Clerk Cashier
Virginia Beach Parks and Recreation
Virginia Beach, VA, USA
11.2016 - 04.2019
- Answer multi-line telephone
- Assist customers with registering their kids for the before and after school program
- Collect payments when due
- Manage customer’s accounts
Team Lead
Alorica
12.2014 - 06.2016
- Responsible for 15 agents
- Coached and developed the agents
- Developed and implemented a timeline for my team to complete their goals
- Monitored calls
- Took escalated calls and came up with a solution to satisfy the customer
Patient Account Representative
Dr Derrick Broadaway DDS
Virginia Beach, VA
10.2010 - 12.2014
- Managed patient account inquiries and resolved billing discrepancies effectively.
- Coordinated insurance verification processes to ensure accurate patient information.
- Worked with outside entities to resolve issues with billing, claims, and payments.
- Educated patients on financial policies, promoting understanding of their responsibilities within the healthcare system.
Education
MAA Certification -
Everest College
Skills
- Customer service
- Typing
- Writing
- Communication
- Multitasking
- Microsoft Excel
- Microsoft Word
- Microsoft Outlook
- Microsoft Access
- Team player
Timeline
Patient Access Representative
Sentara Leigh Hospital
07.2022 - Current
CSR II
Conduent
07.2020 - 06.2022
CSR
Ibex Global
09.2019 - 07.2020
Clerk Cashier
Virginia Beach Parks and Recreation
11.2016 - 04.2019
Team Lead
Alorica
12.2014 - 06.2016
Patient Account Representative
Dr Derrick Broadaway DDS
10.2010 - 12.2014
MAA Certification -
Everest College